Setting Up Desktop and Application Pools in View

What to do next
The action that you should take depends on the problem that View Administrator reports for a machine.
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If a linked-clone machine is in an error state, the View automatic recovery mechanism attempts to
power on, or shut down and restart, the linked clone. If repeated recovery attempts fail, the linked clone
is deleted. In certain situations, a linked clone might be repeatedly deleted and recreated. See
“Troubleshooting Machines That Are Repeatedly Deleted and Recreated,” on page 287.
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If a machine is powered on, but does not respond, restart its virtual machine. If the machine still does
not respond, verify that the version of the View Agent is supported for the machine operating system.
You can use the vdmadmin command with the -A option to display the View Agent version. For more
information, see the View Administration document.
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If a machine remains in the provisioning state for a long time, delete its virtual machine, and clone it
again. Verify that there is sufficient disk space to provision the machine. See “Virtual Machines Are
Stuck in the Provisioning State,” on page 285.
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If a machine reports that it is ready, but does not accept connections, check the firewall configuration to
make sure that the display protocol (RDP or PCoIP) is not blocked. See “Connection Problems Between
Machines and View Connection Server Instances,” on page 292.
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If a machine appears to be missing from a vCenter Server, verify whether its virtual machine is
configured on the expected vCenter Server, or if it has been moved to another vCenter Server.
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If a machine has an active login, but this is not on the console, the session must be remote. If you cannot
contact the logged-in users, you might need to restart the virtual machine to forcibly log out the users.
Send Messages to Desktop Users
You might sometimes need to send messages to users who are currently logged into desktops. For example,
if you need to perform maintenance on machine, you can ask the users to log out temporarily, or warn them
of a future interruption of service. You can send a message to multiple users.
Procedure
1 In View Administrator, click Catalog > Desktop Pools.
2 Double-click a pool and click the Sessions tab.
3 Select one or more machines and click Send Message.
4 Type the message, select the message type, and click OK.
A message type can be Info, Warning, or Error.
The message is sent to all selected machines in active sessions.
Troubleshooting Desktop Pool Creation Problems
You can use several procedures for diagnosing and fixing problems with the creation of desktop pools.
Pool Creation Fails if Customization Specifications Cannot Be Found
If you try to create a desktop pool, the operation fails if the customization specifications cannot be found.
Problem
You cannot create a desktop pool, and you see the following message in the event database.
Provisioning error occurred for Machine Machine_Name: Customization failed for Machine
Setting Up Desktop and Application Pools in View
282 VMware, Inc.