Setting Up Desktop and Application Pools in View

c Select Use PCoIP Secure Gateway for PCoIP connections to machine.
The PCoIP Secure Gateway is disabled by default.
d Click OK.
n
In View Administrator, make sure that the PCoIP External URL is configured correctly.
a Click View Configuration > Servers.
b Select the host to configure.
n
If your users connect to the PCoIP Secure Gateway on a security server, select the security
server on the Security Servers tab.
n
If your users connect to the PCoIP Secure Gateway on a View Connection Server instance,
select that instance on the Connection Servers tab.
c Click Edit.
d In the PCoIP External URL text box, make sure that the URL contains the external IP address for
the security server or View Connection Server host that clients can access over the Internet.
Specify port 4172. Do not include a protocol name.
For example: 10.20.30.40:4172
e Make sure that all addresses in this dialog allow client systems to reach this host.
All addresses in the Edit Security Server Settings dialog must allow client systems to reach this
security server host. All addresses in the Edit View Connection Server Settings dialog must allow
client systems to reach this View Connection Server instance.
f Click OK.
Repeat these steps for each security server and View Connection Server instance on which users
connect to the PCoIP Secure Gateway.
n
If the user is connecting through a web proxy that is outside of your network, and the proxy is blocking
a required port, direct the user to connect from a different network location.
Connection Problems Between Machines and View Connection Server
Instances
You might experience connection problems between machines and View Connection Server instances.
Problem
If connectivity between a machine and a View Connection Server instance fails, you see one of the following
messages in the event database.
n
Provisioning error occurred for Machine Machine_Name: Customization error due to no network
communication between the View agent and Connection Server
n
Provisioning error occurred on Pool Desktop_ID because of a networking problem with a View
Agent
n
Unable to launch from Pool Desktop_ID for user User_Display_Name: Failed to connect to
Machine MachineName using Protocol
Cause
The connectivity problems between a machine and a View Connection Server instance can occur for
different reasons.
n
Lookup failure on the machine for the DNS name of the View Connection Server host.
Setting Up Desktop and Application Pools in View
294 VMware, Inc.