Installation

Table Of Contents
Troubleshooting Certificate Issues on View Connection Server and
Security Server
Certificate issues on a View server prevent you from connecting to View Administrator or cause a red health
indicator to be displayed for a server.
Problem
You cannot connect to View Administrator on the View Connection Server instance with the problem. When
you connect to View Administrator on another View Connection Server instance in the same pod, you see
that the dashboard health indicator is red for the problem View Connection Server instance.
From the other View Connection Server instance, clicking the red health indicator displays SSL
Certificate: Invalid and Status: (blank), indicating that a valid certificate could not be found. The View
log file contains a log entry of type ERROR with the following error text: No qualifying certificates in
keystore.
The View log data is located in C:\ProgramData\VMware\VDM\logs\log-*.txt on the View Connection Server
instance.
Cause
A certificate might not be installed successfully on a View server for any of the following reasons:
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The certificate is not in the Personal folder in the Windows local computer certificate store.
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The certificate store does not have a private key for the certificate.
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The certificate does not have a friendly name of vdm.
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The certificate was generated from a v3 certificate template, for a Windows Server 2008 or later server.
View cannot detect a private key, but if you use the Certificate snap-in to examine the Windows
certificate store, the store indicates that there is a private key.
Solution
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Verify that the certificate is imported into the Personal folder in the Windows local computer certificate
store.
See “Import a Signed Server Certificate into a Windows Certificate Store,” on page 76.
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Verify that the certificate contains a private key.
See “Import a Signed Server Certificate into a Windows Certificate Store,” on page 76.
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Verify that the certificate has a friendly name of vdm.
See “Modify the Certificate Friendly Name,” on page 77.
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If the certificate was generated from a v3 certificate template, obtain a valid, signed certificate from a
CA that does not use a v3 template.
See “Obtaining a Signed SSL Certificate from a CA,” on page 74.
View Installation
88 VMware, Inc.