Administration

For named users, View counts the number of unique users that have accessed the View environment. If a
named user runs multiple single-user desktops, RDS desktops, and remote applications, the user is counted
once.
For named users, the Current column on the Product Licensing and Usage page displays the number of
users since your View deployment was first configured or since you last reset the Named Users Count. The
Highest column is not applicable to named users.
For concurrent users, View counts single-user desktop connections per session. If a concurrent user runs
multiple single-user desktops, each connected desktop session is counted separately.
For concurrent users, RDS desktop and application connections are counted per user. If a concurrent user
runs multiple RDS desktop sessions and applications, the user is counted only once, even if different RDS
desktops or applications are hosted on different RDS hosts. If a concurrent user runs a single-user desktop
and additional RDS desktops and applications, the user is counted only once.
For concurrent users, the Highest column on the Product Licensing and Usage page displays the highest
number of concurrent desktop sessions and RDS desktop and application users since your View deployment
was first configured or since you last reset the Highest Count.
Reset Product License Usage Data
In View Administrator, you can reset the historical product usage data and start over with the current data.
An administrator with the Manage Global Configuration and Policies privilege can select the Reset
Highest Count and Reset Named Users Count settings. To restrict access to these settings, give this
privilege to designated administrators only.
Prerequisites
Familiarize yourself with product license usage. See “Monitoring Product License Usage,” on page 100.
Procedure
1 In View Administrator, select View Configuration > Product Licensing and Usage.
2 (Optional) In the Usage pane, select Reset Highest Count.
The highest historical number of concurrent connections is reset to the current number.
3 (Optional) In the Usage pane, select Reset Named Users Count.
The highest historical number of named users is reset to 0.
NOTE Selecting Update General User Information on the Users and Groups page also resets the
highest historical number of named users to 0.
Update General User Information from Active Directory
You can update View with the current user information that is stored in Active Directory. This feature
updates the name, phone, email, user name, and default Windows domain of View users. The trusted
external domains are also updated.
Use this feature if you modify the list of trusted external domains in Active Directory, especially if the
altered trust relationships between domains affect user permissions in View.
This feature scans Active Directory for the latest user information and refreshes the View configuration.
Updating the general user information also resets the number of named users to 0. This number appears on
the Product Licensing and Usage page in View Administrator. See “Reset Product License Usage Data,” on
page 101.
Chapter 6 Maintaining View Components
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