Administration

Additional Information About the Customer Experience Improvement Program
After you choose to participate in the CEIP, data is collected on the first View Connection Server instance
that starts in a View deployment. Configuration data is collected on a weekly basis. Performance and usage
data is collected on an hourly basis. If your View Connection Server instance does not have access to the
Internet, the information is saved on disk until the next time Internet connectivity is available.
If you choose to participate, you can opt out later. You can join or end your participation at any time by
editing the Send anonymous data to VMware setting in the Product Licensing and Usage page in View
Administrator. In order for the change to take effect, restart each View Connection Server instance in the
environment.
Data collection by the CEIP does not have any negative performance or disk consumption impact on your
View deployment. The information that is collected and sent to VMware is sent to the View Connection
Server instance whether or not the CEIP feature is enabled. By default, enabling the feature can consume a
maximum of 100MB of disk space on the View Connection Server instance to store data before it is sent to
VMware. By default, unsent data that is more than eight days old is discarded.
If your View Connection Server instances are blocked by a firewall from accessing the Internet, you can still
use the CEIP. When the CEIP is enabled, your View Connection Server instances periodically attempt to
connect using HTTPS to the data collection URL at https://ceip.vmware.com. If the connection is blocked or
inaccessible due to a proxy server or firewall restriction, View Connection Server caches your CEIP data
until the records exceed the configured maximum age, eight days by default, or the total collected data
exceeds the configured maximum spool size, 100MB by default.
You can change the location, maximum size, and maximum age of the CEIP data spool. The spool location
and size are governed by the following settings in the View LDAP database:
pae-ceipSpoolDirectory
Directory where CEIP data is cached before being sent to Vmware.
Default: Program Files\VMware\VMware View\Server\broker\temp\spool
pae-ceipMaxSpoolSize
Maximum size, in bytes, of temporary spool data.
Default: 100 MB
pae-ceipMaxSpoolAge
Maximum age of records in the temporary local spool.
Default: 8 days
You will not be contacted or receive spam if you participate in the CEIP. The CEIP does not collect contact
information such as your name, home address, email address, or phone number. The CEIP will not ask you
to participate in surveys or to read junk e-mail, and you will not be contacted in any other way.
Global View Data Collected by VMware
If you join the customer experience improvement program, VMware collects global data about the View
environment. Fields containing sensitive information are made anonymous.
Table 6‑6. Information About Global Configuration Settings
Description
Is This Field
Made
Anonymous? Example Value
Maximum lifespan, in seconds, for a View Connection
Server session
No 180,000
Amount of time, in seconds, before the View Connection
Server forcibly disconnects users if no data is sent from the
client
No 36,000
View Administration
110 VMware, Inc.