Administration

Table 8‑5. Status of Virtual Machines That Are Managed by vCenter Server (Continued)
Status Description
Startup View Agent has started on the virtual machine, but other required services such as the
display protocol are still starting. For example, View Agent cannot establish an RDP
connection with client computers until RDP has finished starting. The View Agent
startup period allows other processes such as protocol services to start up as well.
Agent disabled This state can occur in two cases. First, in a desktop pool with the Delete or refresh
machine on logoff or Delete machine after logoff setting enabled, a desktop session is
logged out, but the virtual machine is not yet refreshed or deleted. Second, View
Connection Server disables View Agent just before sending a request to power off the
virtual machine.
This state ensures that a new desktop session cannot be started on the virtual machine.
Agent unreachable View Connection Server cannot establish communication with View Agent on a virtual
machine.
Invalid IP The subnet mask registry setting is configured on the virtual machine, and no active
network adapters have an IP address within the configured range.
Agent needs reboot A View component was upgraded, and the virtual machine must be restarted to allow
View Agent to operate with the upgraded component.
Protocol failure A display protocol did not start before the View Agent startup period expired.
NOTE View Administrator can display machines in a Protocol failure state when one
protocol failed but other protocols started successfully. For example, the Protocol
failure state might be displayed when HTML Access failed but PCoIP and RDP are
working. In this case, the machines are available and Horizon Client devices can access
them through PCoIP or RDP.
Domain failure The virtual machine encountered a problem reaching the domain. The domain server
was not accessible, or the domain authentication failed.
Already used In a desktop pool with the Delete or refresh machine on logoff or Delete machine
after logoff setting enabled, there is no session on the virtual machine, but the session
was not logged off.
This condition might occur if a virtual machine shuts down unexpectedly or the user
resets the machine during a session. By default, when a virtual machine is in this state,
View prevents any other Horizon Client devices from accessing the desktop.
Configuration error The display protocol such as RDP or PCoIP is not enabled.
Provisioning error An error occurred during provisioning.
Error An unknown error occurred in the virtual machine.
Unassigned user connected A user other than the assigned user is logged in to a virtual machine in a dedicated
pool.
For example, this state can occur if an administrator starts vSphere Client, opens a
console on the virtual machine, and logs in.
Unassigned user disconnected A user other than the assigned user is logged in and disconnected from a virtual
machine in a dedicated-assignment pool.
Unknown The virtual machine is in an unknown state.
Provisioned The virtual machine is powered off or suspended.
Available The virtual machine is powered on and ready for a connection. In a dedicated pool, the
virtual machine is assigned to a user and will start when the user logs in.
Connected The virtual machine is in a session and has a remote connection to the Horizon Client
device.
Disconnected The virtual machine is in a session, but it is disconnected from the Horizon Client
device.
In progress The virtual machine is in a transitional state during a maintenance operation.
Chapter 8 Managing Desktop Pools, Machines, and Sessions
VMware, Inc. 149