Administration

Table Of Contents
Solution
If the template contains a ThinApp application that is already assigned to the machine or desktop pool,
create a new template that does not contain the application or edit the existing template and remove the
application. Assign the new or modified template to the machine or desktop pool.
To change the installation type of a ThinApp application, you must remove the existing application
assignment from the machine or desktop pool. After the ThinApp application is uninstalled, you can assign
it to the machine or desktop pool with a different installation type.
ThinApp Application Is Not Installed
View Administrator cannot install a ThinApp application.
Problem
The ThinApp application installation status shows either Pending Install or Install Error.
Cause
Common causes for this problem include the following:
n
There was not enough disk space on the machine to install the ThinApp application.
n
Network connectivity was lost between the View Connection Server host and the machine or between
the View Connection Server host and the application repository.
n
The ThinApp application was not accessible in the network share.
n
The ThinApp application was previously installed or the directory or file already exists on the machine.
You can see the View Agent and View Connection Server log files for more information about the cause of
the problem.
View Agent log files are located on the machine in drive:\ProgramData\VMware\VDM\logs.
View Connection Server log files are located on the View Connection Server host in the drive:\Documents
and Settings\All Users\Application Data\VMware\VDM\logs directory.
Solution
1 In View Administrator, select Catalog > ThinApps.
2 Click the name of the ThinApp application.
3 On the Machines tab, select the machine and click Retry Install to reinstall the ThinApp application.
ThinApp Application Is Not Uninstalled
View Administrator cannot uninstall a ThinApp application.
Problem
The ThinApp application installation status shows Uninstall Error.
Cause
Common causes for this error include the following:
n
The ThinApp application was busy when View Administrator tried to uninstall it.
n
Network connectivity was lost between the View Connection Server host and the machine.
You can see the View Agent and View Connection Server log files for more information about the cause of
the problem.
View Administration
188 VMware, Inc.