Administration
Table Of Contents
- View Administration
- Contents
- View Administration
- Using View Administrator
- Configuring View Connection Server
- Configuring vCenter Server and View Composer
- Create a User Account for View Composer AD Operations
- Add vCenter Server Instances to View
- Configure View Composer Settings
- Configure View Composer Domains
- Allow vSphere to Reclaim Disk Space in Linked-Clone Virtual Machines
- Configure View Storage Accelerator for vCenter Server
- Concurrent Operations Limits for vCenter Server and View Composer
- Setting a Concurrent Power Operations Rate to Support Remote Desktop Logon Storms
- Accept the Thumbprint of a Default SSL Certificate
- Remove a vCenter Server Instance from View
- Remove View Composer from View
- Conflicting vCenter Server Unique IDs
- Backing Up View Connection Server
- Configuring Settings for Client Sessions
- Set Options for Client Sessions and Connections
- Change the Data Recovery Password
- Global Settings for Client Sessions
- Global Security Settings for Client Sessions and Connections
- Message Security Mode for View Components
- Configure the Secure Tunnel and PCoIP Secure Gateway
- Configure Secure HTML Access
- Off-load SSL Connections to Intermediate Servers
- Disable or Enable View Connection Server
- Edit the External URLs
- Join or Withdraw from the Customer Experience Program
- View LDAP Directory
- Configuring vCenter Server and View Composer
- Setting Up Authentication
- Using Two-Factor Authentication
- Using Smart Card Authentication
- Using SAML Authentication
- Using Smart Card Certificate Revocation Checking
- Using the Log In as Current User Feature Available with Windows-Based Horizon Client
- Allow Users to Save Credentials
- Configure Biometric Authentication
- Configuring Role-Based Delegated Administration
- Understanding Roles and Privileges
- Using Access Groups to Delegate Administration of Pools and Farms
- Understanding Permissions
- Manage Administrators
- Manage and Review Permissions
- Manage and Review Access Groups
- Manage Custom Roles
- Predefined Roles and Privileges
- Required Privileges for Common Tasks
- Best Practices for Administrator Users and Groups
- Configuring Policies in View Administrator and Active Directory
- Maintaining View Components
- Backing Up and Restoring View Configuration Data
- Monitor View Components
- Monitor Machine Status
- Understanding View Services
- Change the Product License Key
- Monitoring Product License Usage
- Update General User Information from Active Directory
- Migrate View Composer to Another Machine
- Update the Certificates on a View Connection Server Instance, Security Server, or View Composer
- Information Collected by the Customer Experience Improvement Program
- How VMware Ensures Your Privacy
- Preview Data Collected by the Customer Experience Improvement Program
- Additional Information About the Customer Experience Improvement Program
- Global View Data Collected by VMware
- View Connection Server Data Collected by VMware
- Security Server Data Collected by VMware
- Desktop Pool Data Collected by VMware
- Machine Data Collected by VMware
- vCenter Server Data Collected by VMware
- ThinApp Data Collected by VMware
- Cloud Pod Architecture Information Collected by VMware
- Horizon Client Data Collected by VMware
- Data Collected by VMware
- Managing Linked-Clone Desktop Virtual Machines
- Reduce Linked-Clone Size with Machine Refresh
- Update Linked-Clone Desktops
- Rebalance Linked-Clone Virtual Machines
- Manage View Composer Persistent Disks
- View Composer Persistent Disks
- Detach a View Composer Persistent Disk
- Attach a View Composer Persistent Disk to Another Linked Clone
- Edit a View Composer Persistent Disk's Pool or User
- Recreate a Linked Clone With a Detached Persistent Disk
- Restore a Linked Clone by Importing a Persistent Disk from vSphere
- Delete a Detached View Composer Persistent Disk
- Managing Desktop Pools, Machines, and Sessions
- Managing Desktop Pools
- Edit a Desktop Pool
- Modifying Settings in an Existing Desktop Pool
- Fixed Settings in an Existing Desktop Pool
- Change the Size of an Automated Pool Provisioned by a Naming Pattern
- Add Machines to an Automated Pool Provisioned by a List of Names
- Disable or Enable a Desktop Pool
- Disable or Enable Provisioning in an Automated Desktop Pool
- Configure Adobe Flash Quality and Throttling
- Adobe Flash Quality and Throttling
- Delete a Desktop Pool
- Managing Virtual Machine-Based Desktops
- Managing Unmanaged Machines
- Manage Remote Desktop and Application Sessions
- Export View Information to External Files
- Managing Desktop Pools
- Managing Application Pools, Farms, and RDS Hosts
- Managing Application Pools
- Managing Farms
- Managing RDS Hosts
- Configuring Load Balancing for RDS Hosts
- Load Values and Mapped Load Preferences
- Load Balancing Feature Constraints
- Writing a Load Balancing Script for an RDS Host
- Enable the VMware Horizon View Script Host Service on an RDS Host
- Configure a Load Balancing Script on an RDS Host
- Verify a Load Balancing Script
- Load Balancing Session Placement Examples
- Configure an Anti-Affinity Rule for an Application Pool
- Managing ThinApp Applications in View Administrator
- View Requirements for ThinApp Applications
- Capturing and Storing Application Packages
- Assigning ThinApp Applications to Machines and Desktop Pools
- Best Practices for Assigning ThinApp Applications
- Assign a ThinApp Application to Multiple Machines
- Assign Multiple ThinApp Applications to a Machine
- Assign a ThinApp Application to Multiple Desktop Pools
- Assign Multiple ThinApp Applications to a Desktop Pool
- Assign a ThinApp Template to a Machine or Desktop Pool
- Review ThinApp Application Assignments
- Display MSI Package Information
- Maintaining ThinApp Applications in View Administrator
- Remove a ThinApp Application Assignment from Multiple Machines
- Remove Multiple ThinApp Application Assignments from a Machine
- Remove a ThinApp Application Assignment from Multiple Desktop Pools
- Remove Multiple ThinApp Application Assignments from a Desktop Pool
- Remove a ThinApp Application from View Administrator
- Modify or Delete a ThinApp Template
- Remove an Application Repository
- Monitoring and Troubleshooting ThinApp Applications in View Administrator
- ThinApp Configuration Example
- Setting Up Clients in Kiosk Mode
- Configure Clients in Kiosk Mode
- Prepare Active Directory and View for Clients in Kiosk Mode
- Set Default Values for Clients in Kiosk Mode
- Display the MAC Addresses of Client Devices
- Add Accounts for Clients in Kiosk Mode
- Enable Authentication of Clients in Kiosk Mode
- Verify the Configuration of Clients in Kiosk Mode
- Connect to Remote Desktops from Clients in Kiosk Mode
- Configure Clients in Kiosk Mode
- Troubleshooting View
- Monitoring System Health
- Monitor Events in View
- Collecting Diagnostic Information for View
- Create a Data Collection Tool Bundle for View Agent
- Save Diagnostic Information for Horizon Client
- Collect Diagnostic Information for View Composer Using the Support Script
- Collect Diagnostic Information for View Connection Server Using the Support Tool
- Collect Diagnostic Information for View Agent, Horizon Client, or View Connection Server from the Console
- Update Support Requests
- Troubleshooting an Unsuccessful Security Server Pairing with View Connection Server
- Troubleshooting View Server Certificate Revocation Checking
- Troubleshooting Smart Card Certificate Revocation Checking
- Further Troubleshooting Information
- Using the vdmadmin Command
- vdmadmin Command Usage
- Configuring Logging in View Agent Using the ‑A Option
- Overriding IP Addresses Using the ‑A Option
- Setting the Name of a View Connection Server Group Using the ‑C Option
- Updating Foreign Security Principals Using the ‑F Option
- Listing and Displaying Health Monitors Using the ‑H Option
- Listing and Displaying Reports of View Operation Using the ‑I Option
- Generating View Event Log Messages in Syslog Format Using the ‑I Option
- Assigning Dedicated Machines Using the ‑L Option
- Displaying Information About Machines Using the ‑M Option
- Reclaiming Disk Space on Virtual Machines Using the ‑M Option
- Configuring Domain Filters Using the ‑N Option
- Configuring Domain Filters
- Displaying the Machines and Policies of Unentitled Users Using the ‑O and ‑P Options
- Configuring Clients in Kiosk Mode Using the ‑Q Option
- Displaying the First User of a Machine Using the ‑R Option
- Removing the Entry for a View Connection Server Instance or Security Server Using the ‑S Option
- Providing Secondary Credentials for Administrators Using the ‑T Option
- Displaying Information About Users Using the ‑U Option
- Unlocking or Locking Virtual Machines Using the ‑V Option
- Detecting and Resolving LDAP Entry Collisions Using the -X Option
- Index
Collecting Diagnostic Information for View
You can collect diagnostic information to help VMware Technical Support diagnose and resolve issues with
View.
You can collect diagnostic information for various components of View. How you collect this information
varies depending on the View component.
n
Create a Data Collection Tool Bundle for View Agent on page 203
To assist VMware Technical Support in troubleshooting View Agent, you might need to use the
vdmadmin command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT
bundle manually, without using vdmadmin.
n
Save Diagnostic Information for Horizon Client on page 204
If you encounter problems using Horizon Client, and cannot resolve the problems using general
network troubleshooting techniques, you can save a copy of the log files and information about the
configuration.
n
Collect Diagnostic Information for View Composer Using the Support Script on page 205
You can use the View Composer support script to collect configuration data and generate log files for
View Composer. This information helps VMware customer support diagnose any issues that arise
with View Composer.
n
Collect Diagnostic Information for View Connection Server Using the Support Tool on page 205
You can use the support tool to set logging levels and generate log files for View Connection Server.
n
Collect Diagnostic Information for View Agent, Horizon Client, or View Connection Server from the
Console on page 206
If you have direct access to the console, you can use the support scripts to generate log files for View
Connection Server, Horizon Client, or remote desktops that are running View Agent. This information
helps VMware Technical Support diagnose any issues that arise with these components.
Create a Data Collection Tool Bundle for View Agent
To assist VMware Technical Support in troubleshooting View Agent, you might need to use the vdmadmin
command to create a Data Collection Tool (DCT) bundle. You can also obtain the DCT bundle manually,
without using vdmadmin.
For your convenience, you can use the vdmadmin command on a View Connection Server instance to request
a DCT bundle from a remote desktop. The bundle is returned to View Connection Server.
You can alternatively log in to a specific remote desktop and run a support command that creates the DCT
bundle on that desktop. If User Account Control (UAC) is turned on, you must obtain the DCT bundle in
this fashion.
Procedure
1 Log in as a user with the required privileges.
Option Action
On View Connection Server, using
vdmadmin
Log in to a standard or replica instance View Connection Server as a user
with the Administrators role.
On the remote desktop
Log in to the remote desktop as a user with administrative privileges.
Chapter 12 Troubleshooting View
VMware, Inc. 203