Administration

5 Configure the proxy settings.
For example, at the netsh winhttp> prompt, type import proxy source=ie.
The proxy settings are imported to the View Connection Server computer.
6 Verify the proxy settings by typing show proxy.
7 Restart the VMware Horizon View Connection Server service.
8 On the View Administrator dashboard, verify that the security server or View Connection Server icon is
green.
Troubleshooting Smart Card Certificate Revocation Checking
The View Connection Server instance or security server that has the smart card connected cannot perform
certificate revocation checking on the server's SSL certificate unless you have configured smart card
certificate revocation checking.
Problem
Certificate revocation checking might fail if your organization uses a proxy server for Internet access, or if a
View Connection Server instance or security server cannot reach the servers that provide revocation
checking because of firewalls or other controls.
IMPORTANT Make sure the CRL file is up to date.
Cause
View supports certificate revocation checking with certificate revocation lists (CRLs) and with the Online
Certificate Status Protocol (OCSP). A CRL is a list of revoked certificates published by the CA (Certificate
Authority) that issued the certificates. OCSP is a certificate validation protocol that is used to get the
revocation status of an X.509 certificate. The CA must be accessible from the View Connection Server or
security server host. This issue can only occur if you configured revocation checking of smart card
certificates. See “Using Smart Card Certificate Revocation Checking,” on page 56.
Solution
1 Create your own (manual) procedure for downloading an up-to-date CRL from the CA website you use
to a path on your View server.
2 Create or edit the locked.properties file in the SSL gateway configuration folder on the View
Connection Server or security server host.
For example: install_directory\VMware\VMware View\Server\sslgateway\conf\locked.properties
3 Add the enableRevocationChecking and crlLocation properties in the locked.properties file to the
local path to where the CRL is stored.
4 Restart the View Connection Server service or security server service to make your changes take effect.
Further Troubleshooting Information
You can find further troubleshooting information in VMware Knowledge Base articles.
The VMware Knowledge Base (KB) is continually updated with new troubleshooting information for
VMware products.
For more information about troubleshooting View, see the KB articles that are available on the VMware KB
Web site:
http://kb.vmware.com/selfservice/microsites/microsite.do
Chapter 12 Troubleshooting View
VMware, Inc. 209