Administration

What to do next
If you have a replicated group of View Connection Server instances and you want to also set up RADIUS
authentication on them, you can re-use an existing RADIUS authenticator configuration.
Troubleshooting RSA SecurID Access Denial
Access is denied when Horizon Client connects with RSA SecurID authentication.
Problem
A Horizon Client connection with RSA SecurID displays Access Denied and the RSA Authentication
Manager Log Monitor displays the error Node Verification Failed.
Cause
The RSA Agent host node secret needs to be reset.
Solution
1 In View Administrator, select View Configuration > Servers.
2 On the Connection Servers tab, select the View Connection Server and click Edit.
3 On the Authentication tab, select Clear node secret.
4 Click OK to clear the node secret.
5 On the computer that is running RSA Authentication Manager, select Start > Programs > RSA Security
> RSA Authentication Manager Host Mode.
6 Select Agent Host > Edit Agent Host.
7 Select View Connection Server from the list and deselect the Node Secret Created check box.
Node Secret Created is selected by default each time you edit it.
8 Click OK.
Troubleshooting RADIUS Access Denial
Access is denied when Horizon Client connects with RADIUS two-factor authentication.
Problem
A Horizon Client connection using RADIUS two-factor authentication displays Access Denied.
Cause
RADIUS does not receive a reply from the RADIUS server, causing View to time out.
Solution
The following common configuration mistakes most often lead to this situation:
n
The RADIUS server has not been configured to accept the View Connection Server instance as a
RADIUS client. Each View Connection Server instance using RADIUS must be set up as a client on the
RADIUS server. See the documentation for your RADIUS two-factor authentication product.
n
The shared secret values on the View Connection Server instance and the RADIUS server do not match.
View Administration
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