User manual

4 Tap Reset in the context menu.
Reset is available only if the status of the desktop or application is such that the action can be taken.
Uninstall Horizon Client
You can sometimes resolve problems with Horizon Client by uninstalling and reinstalling Horizon Client
for Chrome OS.
You uninstall Horizon Client for Chrome OS just as you would any Chrome OS app.
Procedure
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On your Chrome OS device, tap the App Launcher icon in the taskbar, right-click the Horizon Client
for Chrome OS app icon, and select Uninstall.
What to do next
Reinstall Horizon Client.
See “Install or Upgrade Horizon Client for Chrome OS,” on page 10.
Horizon Client Stops Responding or the Remote Desktop Freezes
When the screen freezes, first, try resetting the remote desktop operating system.
Problem
Horizon Client does not work or repeatedly exits unexpectedly or the remote desktop freezes.
Cause
Assuming that View servers are configured properly and that firewalls surrounding them have the correct
ports open, other issues usually relate to Horizon Client on the mobile device or to the guest operating
system on the remote desktop.
Solution
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If the operating system in the remote desktop freezes, use Horizon Client on the device to reset the
desktop.
This option is available only if the View administrator has enabled this feature.
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Uninstall and reinstall the app on the device.
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If resetting the remote desktop and reinstalling Horizon Client do not help, you can reset the Chrome
OS device, as described in the device user guide.
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If you get a connection error when you attempt to connect to the server, you might need to change your
proxy settings.
Problem Establishing a Connection When Using a Proxy
Sometimes if you attempt to connect to View Connection Server using a proxy while on the LAN, an error
occurs.
Problem
If the View environment is set up to use a secure connection from the remote desktop to View Connection
Server, and if the client device is configured to use an HTTP proxy, you might not be able to connect.
Using VMware Horizon Client for Chrome OS
28 VMware, Inc.