User manual

7 (Optional) To configure display settings for remote desktops, either right-click a desktop icon or select a
desktop icon and click the Settings (gear-shaped) icon next to the server name in the upper portion of
the screen.
Option Description
Display protocol
If your administrator has allowed it, you can use the Connect Via list to
choose among VMware Blast, PCoIP, and Microsoft RDP display
protocols. VMware Blast (Blast Extreme) requires Horizon Agent 7.0 or
later.
Display layout
Use the Display list to select a window size or to use multiple monitors.
8 (Optional) To mark the remote desktop or application as a favorite, right-click the desktop or
application icon and select Mark as Favorite from the context menu that appears.
A star icon appears in the upper-right corner of the desktop or application name. The next time you log
in, you can click the Show Favorites button to quickly find this application or desktop.
9 To connect to a remote desktop or application, either double-click its icon or right-click the icon and
select Launch from the context menu.
If you are connecting to a session-based remote desktop, which is hosted on a Microsoft RDS host, and
if the desktop is already set to use a different display protocol, you will not be able to connect
immediately. You will be prompted to either use the protocol that is currently set or have the system
log you off of the remote operating system so that a connection can be made with the protocol you
selected.
After you are connected, the remote desktop or application window appears. If you are entitled to more
than one desktop or application, the desktop and application selector window also remains open, so that
you can connect to multiple items at the same time.
From the Sharing dialog box, you can allow or deny access to files on your local system. For more
information, see “Share Access to Local Folders and Drives,” on page 62.
If authentication to View Connection Server fails or if the client cannot connect to the remote desktop or
application, perform the following tasks:
n
Determine whether View Connection Server is configured not to use SSL. The client software requires
SSL connections. Check whether the global setting in View Administrator for the Use SSL for client
connections check box is deselected. If so, you must either select the check box, so that SSL is used, or
set up your environment so that clients can connect to an HTTPS enabled load balancer or other
intermediate device that is configured to make an HTTP connection to View Connection Server.
n
Verify that the security certificate for View Connection Server is working properly. If it is not, in View
Administrator, you might also see that the agent on desktops is unreachable. These are symptoms of
additional connection problems caused by certificate problems.
n
Verify that the tags set on the View Connection Server instance allow connections from this user. See
the View Administration document.
n
Verify that the user is entitled to access this desktop or application. See the Setting Up Desktop and
Application Pools in View document.
n
If you are using the RDP display protocol to connect to a remote desktop, verify that the remote
operating system allows remote desktop connections.
What to do next
Configure startup options. If you do not want to require end users to provide the host name of View
Connection Server, or if you want to configure other startup options, use a command-line option to create a
desktop shortcut. See “Running Horizon Client from the Command Line,” on page 54.
Chapter 4 Managing Remote Desktop and Application Connections
VMware, Inc. 61