Using VMware Horizon Client for iOS Horizon Client 4.4 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions of this document, see http://www.vmware.com/support/pubs.
Using VMware Horizon Client for iOS You can find the most up-to-date technical documentation on the VMware Web site at: http://www.vmware.com/support/ The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: docfeedback@vmware.com Copyright © 2010–2017 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com 2 VMware, Inc.
Contents Using VMware Horizon Client for iOS 5 1 Setup and Installation 7 System Requirements 7 System Requirements for Real-Time Audio-Video 8 Smart Card Authentication Requirements 8 Configure Smart Card Authentication 9 Touch ID Authentication Requirements 10 Supported Desktop Operating Systems 11 Preparing Connection Server for Horizon Client 11 Install or Upgrade Horizon Client on an iOS Device 12 Using Embedded RSA SecurID Software Tokens 13 Configure Advanced TLS/SSL Options 14 Configure VMware B
Using VMware Horizon Client for iOS Using the Unity Touch Sidebar with a Remote Desktop 40 Using the Unity Touch Sidebar with a Remote Application 42 Horizon Client Tools on a Mobile Device 43 Gestures 45 Multitasking 46 Copying and Pasting Text and Images 46 Saving Documents in a Remote Application 47 Configure Horizon Client to Support Reversed Mouse Buttons 47 Screen Resolutions and Using External Displays 48 PCoIP Client-Side Image Cache 49 Suppress the Cellular Data Warning Message Internationalizat
Using VMware Horizon Client for iOS This guide, Using VMware Horizon Client for iOS, provides information about installing and using VMware ® Horizon Client™ software on an iOS device to connect to a remote desktop or application in the datacenter. The information in this document includes system requirements and instructions for installing Horizon Client. This document also provides tips for improving the user experience of navigating and using Windows desktop elements on an iOS device such as an iPad.
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Setup and Installation 1 Setting up a Horizon deployment for iOS clients involves using certain Connection Server configuration settings, meeting the system requirements for Horizon servers and iOS clients, and installing the app for Horizon Client from the Apple App Store. VMware also recommends that you set up a security server so that your iOS clients will not need a VPN connection.
Using VMware Horizon Client for iOS Connection Server, Security Server, and View Agent or Horizon Agent Latest maintenance release of View 5.3.x and later releases. VMware recommends that you use a security server so that your iOS clients will not require a VPN connection. To use the Unity Touch feature with View 5.3.x desktops, the Remote Experience Agent must be installed on the desktops. Remote applications are available on Horizon 6.0 with View and later servers.
Chapter 1 Setup and Installation n Product-specific application drivers You must also install product-specific application drivers on the remote desktops or Microsoft RDS host. Users that authenticate with smart cards must have a smart card and each smart card must contain a user certificate.
Using VMware Horizon Client for iOS Procedure 1 Pair the device with the smart card reader, according to the documentation provided by the manufacturer of the reader. If your iOS device has a 30-pin connector, you can plug the smart card reader into the connector. For iPad Air and iPhone 5S, which have Lightning interfaces, you must use a 30-pin adapter to plug the smart card reader into the device's 30-pin connector. 2 Configure the smart card removal policy.
Chapter 1 Setup and Installation Horizon Client requirements n The Connection Server instance must present a valid root-signed certificate to Horizon Client. n Set the certificate checking mode to Never connect to untrusted servers or Warn before connecting to untrusted servers. For information about setting the certificate checking mode, see “Setting the Certificate Checking Mode for Horizon Client,” on page 30. n Enable Touch ID by tapping Enable Touch ID on the server login screen.
Using VMware Horizon Client for iOS n To hide security information in Horizon Client, including server URL information and the Domain drop-down menu, enable the Hide server information in client user interface and Hide domain list in client user interface settings in Horizon Administrator. These global settings are available in Horizon 7 version 7.1 and later. For information about configuring global settings, see the View Administration document.
Chapter 1 Setup and Installation Using Embedded RSA SecurID Software Tokens If you create and distribute RSA SecurID software tokens to end users, they need enter only their PIN, rather than PIN and token code, to authenticate. Setup Requirements You can use Compressed Token Format (CTF) or dynamic seed provisioning, which is also called CT-KIP (Cryptographic Token Key Initialization Protocol), to set up an easy-to-use RSA authentication system. With this system, you generate a URL to send to end users.
Using VMware Horizon Client for iOS Configure Advanced TLS/SSL Options You can select the security protocols and cryptographic algorithms that are used to encrypt communications between Horizon Client and Horizon servers and between Horizon Client and the agent in the remote desktop. By default, TLSv1.0, TLSv1.1, and TLSv1.2 are enabled. SSL v2.0 and 3.0 are not supported. The default cipher control string is "!aNULL:kECDH+AESGCM:ECDH+AESGCM:RSA+AESGCM:kECDH+AES:ECDH +AES:RSA+AES".
Chapter 1 Setup and Installation 2 Configure the decoding and network condition options. Option Action H.264 Configure this option, before or after connecting to Connection Server, to allow H.264 decoding in Horizon Client. When this option is selected (the default setting), Horizon Client uses H. 264 decoding if the agent supports H.264 software or hardware encoding. If the agent does not support H.264 software or hardware encoding, Horizon Client uses JPG/PNG decoding.
Using VMware Horizon Client for iOS Prerequisites n Install and deploy AirWatch. See http://www.air-watch.com. n Become familiar with the AirWatch console. This procedure assumes you know how to use the AirWatch console. For more information, see the AirWatch documentation or online help. Procedure 1 Log in to the AirWatch console as an administrator. 2 Select Accounts > Users > List View, click Add User, and add user accounts for the users who will run Horizon Client on their mobile devices.
Chapter 1 Setup and Installation 5 Install and set up the AirWatch MDM Agent on each iOS device. You can download the AirWatch MDM Agent from iTunes. 6 Use the AirWatch console to install the Horizon Client application on the mobile devices. You cannot install the Horizon Client application before the effective date on the Deployment tab. AirWatch delivers Horizon Client to the iOS devices in the user group that you associated with the Horizon Client application.
Using VMware Horizon Client for iOS Table 1‑1.
Chapter 1 Setup and Installation Table 1‑1.
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Using URIs to Configure Horizon Client 2 Using uniform resource identifiers (URIs), you can create a Web page or an email with links that end users click to start Horizon Client, connect to a server, and open a specific desktop or application with specific configuration options. You can simplify the process of connecting to a remote desktop or application by creating Web or email links for end users.
Using VMware Horizon Client for iOS The only required element is the URI scheme, vmware-view. For some versions of some client operating systems, the scheme name is case-sensitive. Therefore, use vmware-view. Important In all parts, non-ASCII characters must first be encoded according to UTF-8 [STD63], and then each octet of the corresponding UTF-8 sequence must be percent-encoded to be represented as URI characters.
Chapter 2 Using URIs to Configure Horizon Client Table 2‑1. Values That Can Be Used With the action Query (Continued) args Value Description restart Shuts down and restarts the specified desktop. Restarting a remote desktop is the equivalent of the Windows operating system restart command. The operating system usually prompts the user to save any unsaved data before it restarts. logoff Logs the user out of the guest operating system in the remote desktop.
Using VMware Horizon Client for iOS Horizon Client starts and connects to the view.mycompany.com server. The login box prompts the user for a user name, domain name, and password. After a successful login, the client connects to the desktop whose display name is displayed as Primary Desktop, and the user is logged in to the guest operating system. Note The default display protocol and window size are used. The default display protocol is PCoIP. The default window size is full screen. 2 vmware-view://view.
Chapter 2 Using URIs to Configure Horizon Client 10 vmware-view://?defaultlaunchview=recent Horizon Client starts and the user sees the Recent screen. 11 vmware-view://10.10.10.10/My%20Notepad++?args=%22My%20new%20file.txt%22 Launches My Notepad++ on server 10.10.10.10 and passes the argument My new file.txt in the application launch command. The filename is enclosed in double quotes because it contains spaces. 12 vmware-view://10.10.10.10/Notepad++%2012?args=a.txt%20b.
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Managing Remote Desktop and Application Connections 3 Use Horizon Client to connect to a server, edit the list of servers you connect to, log in to or off of remote desktops, and use remote applications. For troubleshooting purposes, you can also reset remote desktops and applications. Depending on how the administrator configures policies for remote desktops, end users might be able to perform many operations on their desktops.
Using VMware Horizon Client for iOS n Perform the administrative tasks described in “Preparing Connection Server for Horizon Client,” on page 11. n If you are outside the corporate network and are not using a security server to access the remote desktop, verify that your client device is set up to use a VPN connection and turn on that connection. Important VMware recommends using a security server rather than a VPN.
Chapter 3 Managing Remote Desktop and Application Connections 6 If you are prompted a second time for RSA SecurID credentials or RADIUS authentication credentials, enter the next generated number on the token. Do not enter your PIN and do not enter the same generated number entered previously. If necessary, wait until a new number is generated. If this step is required, it is required only when you mistype the first passcode or when configuration settings in the RSA server change.
Using VMware Horizon Client for iOS Setting the Certificate Checking Mode for Horizon Client Administrators and sometimes end users can configure whether client connections are rejected if any or some server certificate checks fail. Certificate checking occurs for SSL connections between Connection Server and Horizon Client.
Chapter 3 Managing Remote Desktop and Application Connections 2 To manage a saved server, touch and hold the server icon until the context menu appears. Option Action Change the user name, domain, server name, or description a b c Remove a server Tap Delete Server in the context menu. The desktop and application shortcuts associated with the server are also deleted. Forget a saved password Tap Forget Password in the context menu. This option is available only if you previously saved your password.
Using VMware Horizon Client for iOS Disconnecting From a Remote Desktop or Application You can disconnect from a remote desktop without logging off, so that applications remain open on the remote desktop. You can also disconnect from a remote application so that the remote application remains open. When you are logged in to the remote desktop or application, you can disconnect by tapping the Horizon Client Tools radial menu icon and tapping the Disconnect icon.
Chapter 3 Managing Remote Desktop and Application Connections n To move a desktop or application shortcut, touch and hold the shortcut, drag it to the new location, and tap Done. You cannot drag a shortcut to another page unless that page already exists. Using 3D Touch with Horizon Client You can use Peek and Pop gestures to interact with Horizon Client on a 3D Touch-enabled iPhone 6s or iPhone 6s Plus.
Using VMware Horizon Client for iOS To use Spotlight search to search for a particular remote desktop or application, type its name or a partial name in the Spotlight search field. For example, to find a remote desktop named Win 2008 RDS Desktop, you might type Win or RDS. To use Spotlight search to find your favorite remote desktops and applications, type favorite in the Spotlight search field. To search for any remote desktop or application, type vmware or horizon in the Spotlight search field.
Using a Microsoft Windows Desktop or Application 4 On iOS devices, Horizon Client includes additional features to aid in navigation.
Using VMware Horizon Client for iOS Feature Support Matrix for iOS Some features are supported on one type of Horizon Client but not on another. Table 4‑1. Features Supported on Windows Desktops for iOS Horizon Clients Windows XP Desktop Windows Server 2008/2012 R2 or Windows Server 2016 Desktop Windows 10 Desktop Windows 8.
Chapter 4 Using a Microsoft Windows Desktop or Application Table 4‑2. Features Supported for RDS Hosts with View Agent 6.0.x or Later, or Horizon Agent 7.0.x or Later, Installed Feature Windows Server 2008 R2 RDS Host Windows Server 2012 RDS Host Windows Server 2016 RDS Host RSA SecurID or RADIUS X X Horizon Agent 7.0.2 and later Smart card View Agent 6.1 and later View Agent 6.1 and later Horizon Agent 7.0.2 and later Single sign-on X X Horizon Agent 7.0.
Using VMware Horizon Client for iOS Table 4‑3. Requirements for Specific Features (Continued) Feature Requirements Smart cards for RDS desktops View Agent 6.1 and later. Real-Time Audio-Video (audio-in only) See “System Requirements for Real-Time Audio-Video,” on page 8 Note You can also use Horizon Client to securely access remote Windows-based applications, in addition to remote desktops.
Chapter 4 Using a Microsoft Windows Desktop or Application Use an English keyboard on your iOS device with a remote desktop that uses a Korean or Japanese input method editor (IME). If you use a Korean or Japanese keyboard on your iOS device and you connect to a remote desktop that uses a Korean or Japanese IME, the remote desktop Windows IME English/Korean or English/Japanese mode is not synchronized with the iOS keyboard locale.
Using VMware Horizon Client for iOS Using the Unity Touch Sidebar with a Remote Desktop You can quickly navigate to a remote desktop application or file from a Unity Touch sidebar. From this sidebar, you can open files and applications, switch between running applications, and minimize, maximize, restore, or close windows and applications in a remote desktop. If the Unity Touch feature is enabled, the sidebar appears on the left side of the screen when you first access a remote desktop. Figure 4‑1.
Chapter 4 Using a Microsoft Windows Desktop or Application Table 4‑4. Unity Touch Sidebar Actions for a Remote Desktop (Continued) Action Procedure Navigate to a file Tap My Files to access the User folder, and navigate to the file. My Files includes folders such as My Pictures, My Documents, and Downloads. My Files includes the folders in the user profile (%USERPROFILE% directory).
Using VMware Horizon Client for iOS Note To use the Unity Touch feature with View 5.3.x desktops, the Remote Experience Agent must be installed on the desktops. If you have the Remote Experience Agent installed but want to turn off this feature, you can set a registry value on the remote desktop. If users have a floating desktop, users’ favorite applications and files can be saved only if Windows roaming user profiles are configured for the desktop.
Chapter 4 Using a Microsoft Windows Desktop or Application Table 4‑5. Unity Touch Sidebar Actions for a Remote Application (Continued) Action Procedure Close a running application 1 2 Minimize a running application 1 2 3 Maximize a running application 1 2 3 Restore a running application 1 2 3 Switch to a remote desktop Touch the application name under Current Connection and swipe from right to left. Tap the Close button that appears.
Using VMware Horizon Client for iOS Table 4‑6. Radial Menu Icons (Continued) Icon Description Virtual touchpad Gesture help Onscreen Keyboard The onscreen keyboard has more keys than the standard onscreen keyboard, for example, Control keys and function keys are available. To display the onscreen keyboard, tap the screen with three fingers at the same time or tap the Keyboard icon.
Chapter 4 Using a Microsoft Windows Desktop or Application By default, when you tap the touchpad icon, you can touch anywhere on the screen to move the mouse pointer. The screen becomes a full-screen touchpad. n Moving your finger around the touchpad creates a mouse pointer that moves around the remote desktop or application. n You can use the regular-size and full screen virtual touchpad for single-clicking and double-clicking. n The regular touchpad also contains left-click and right-click buttons.
Using VMware Horizon Client for iOS Scrolling and Scrollbars The following options are available for vertical scrolling. n On a touch screen, tap with one or two fingers and then drag to scroll. The text under your fingers moves in the same direction as your fingers. Important Scrolling with one finger has the following limitations: It does not work if you have zoomed in, or when the onscreen keyboard is displayed, or when you are using the full screen touchpad.
Chapter 4 Using a Microsoft Windows Desktop or Application Data that you copy to the clipboard is automatically copied to the clipboard on the remote desktop when you log in to the remote desktop. If you are logged in to a remote desktop, data that you copy to the clipboard on the remote desktop is automatically copied to the clipboard on your iOS device.
Using VMware Horizon Client for iOS Screen Resolutions and Using External Displays You can use Horizon Client with external displays and you can change screen resolutions. When you connect your device to an external display or projector, Horizon Client supports certain maximum display resolutions. You can change the screen resolution used on your device to allow scrolling a larger screen resolution.
Chapter 4 Using a Microsoft Windows Desktop or Application PCoIP Client-Side Image Cache PCoIP client-side image caching stores image content on the client to avoid retransmission. This feature reduces bandwidth usage. The PCoIP image cache captures spatial, as well as temporal, redundancy. For example, when you scroll down through a PDF document, new content appears from the bottom of the window and the oldest content disappears from the top of the window.
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Troubleshooting Horizon Client 5 You can solve most Horizon Client problems by resetting the desktop or reinstalling the app. You can also enable log collection and send log files to VMware for troubleshooting.
Using VMware Horizon Client for iOS Procedure 1 2 If you are already connected to a remote desktop or application, perform these steps: a Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open the Settings screen. b Tap Log Collection on the Settings screen. c Tap to toggle the Logging option to on. d Tap Done to close the Settings screen.
Chapter 5 Troubleshooting Horizon Client Disable Horizon Client Log Collection Because log collection affects the performance of Horizon Client, disable log collection if you are not troubleshooting a problem. Procedure 1 2 If you are already connected to a remote desktop or application, perform these steps. a Tap to expand the Horizon Client Tools radial menu icon and tap the Settings (gear) icon to open the Settings screen. b Tap Log Collection on the Settings screen.
Using VMware Horizon Client for iOS What to do next Wait an appropriate amount of time for system startup before you attempt to reconnect to the remote desktop. If restarting the remote desktop does not solve the problem, you might need to reset the remote desktop. See “Reset a Remote Desktop or Remote Applications,” on page 54.
Chapter 5 Troubleshooting Horizon Client 2 Connect your device to your computer and allow the device to synchronize with iTunes on your Mac or PC. 3 If the Horizon Client app is not removed from your device, touch and hold the Horizon app icon until it wiggles and tap the X icon to delete the app. What to do next Reinstall Horizon Client. See “Install or Upgrade Horizon Client on an iOS Device,” on page 12.
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Index Numerics 3D Touch 33 A agent, installation requirements 11 AirWatch integration 15 App Store 12 B background multitasking 46 C caching, client-side image 49 cellular data warning message 49 certificates, ignoring problems 30 client image cache 49 Connection Server 11 connection problems 55 copying and pasting 46 customer experience program, desktop pool data 17 D default view 15 disconnecting from a remote desktop 32 display requirements 48 displays, external 48 E external displays 48 F favorit
Using VMware Horizon Client for iOS P W PCoIP client image cache 49 prerequisites for client devices 11 projectors 48 proxy connections 55 Windows 8 gestures 39 Windows desktop or application 35 R Real-Time Audio-Video feature 8, 39 reset a desktop 54 resizing windows 45 resolution, screen 48 restart desktop 53 reversed mouse buttons 47 RSA SecurID tokens 13 running in the background 46 S saving documents in a remote application 47 screen resolution 48 scrolling 45 Search screen widget 34 security ser
