VMware Horizon HTML Access User Guide Modified on 21 SEP 2017 VMware Horizon HTML Access 4.
VMware Horizon HTML Access User Guide You can find the most up-to-date technical documentation on the VMware Web site at: https://docs.vmware.com/ The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: docfeedback@vmware.com Copyright © 2013–2017 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com 2 VMware, Inc.
Contents 1 VMware Horizon HTML Access User Guide 5 2 How Do I Log In? 7 3 Connecting to Remote Desktops and Applications 9 Connect to a Remote Desktop or Application 9 Trust a Self-Signed Root Certificate 10 Use Unauthenticated Access to Connect to Remote Applications 11 Log Off or Disconnect 12 4 Using Remote Desktops and Applications 13 Shortcut Key Combinations 13 H.
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1 VMware Horizon HTML Access User Guide ® This document, VMware Horizon HTML Access User Guide, explains how to use VMware Horizon HTML Access™ to connect to and use remote desktops and applications without having to install any software on your client system. Use HTML Access to access your remote desktops or applications when you are using a client device that does not or cannot have Horizon Client software installed on its operating system.
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How Do I Log In? 2 Before you can log in and connect to a remote desktop or application, a system administrator at your company must set up your user account. If your system administrator has not set up your user account, you cannot use Horizon Client or HTML Access. If Horizon Client prompts you for a server name and domain name, your system administrator must tell you the server name to type and domain to select.
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Connecting to Remote Desktops and Applications 3 You can use Horizon Client to connect to remote desktops and applications.
VMware Horizon HTML Access User Guide 3 In the Login dialog box, enter your login credentials. a In the Username text box, enter your valid Active Directory user name in either username, domain\username, or username@domain format. If the Domain text box is disabled, you must use either the domain\username or username@domain format. b Enter your password. c (Optional) If the Domain text box is enabled, select a domain name, if it is not already correctly populated.
Chapter 3 Connecting to Remote Desktops and Applications 2 Accept the security certificate. Each browser has its own browser-specific prompts for accepting or always trusting a certificate. For example, in a Chrome browser, you can click the Advanced link on the browser page, and click Proceed to server-name (unsafe). In a Safari browser, use the following procedure to permanently trust the certificate. a Click the Show Certificate button when the untrusted certificate dialog box appears.
VMware Horizon HTML Access User Guide 3 Click the icon for the remote application that you want to access. The remote application is displayed in your browser. A navigation sidebar is also available. You can click the tab at the left side of the browser to display the sidebar. You can use the sidebar to access other remote applications, display the Settings window, copy and paste text, and more. Note You cannot reconnect to unauthenticated application sessions.
Using Remote Desktops and Applications 4 You can use Horizon Client to connect to remote desktops and applications. Horizon Client includes additional features to aid navigation. This chapter includes the following topics: n “Shortcut Key Combinations,” on page 13 n “H.
VMware Horizon HTML Access User Guide n Ctrl+Alt+any_key Important To input Ctrl+Alt+Del, use the Send Ctrl+Alt+Delete toolbar button located at the top of the sidebar. n Caps Lock+modifier_key (such as Alt or Shift) n Function keys, if you are using a Chromebook n Windows key combinations The following Windows key combinations do work in remote desktops if you enable the Windows key for desktops.
Chapter 4 Using Remote Desktops and Applications Table 4‑2. Windows Key Shortcuts for Windows 8.x and Windows Server 2012 R2 Remote Desktops Keys Action Limitations Win+F1 Open Windows Help and Support. Does not work in Safari browsers. Win Show or hide the Start screen. Win+B Set focus on the notification area. Win+C Open the Charms panel. Win+D Display and hide the desktop. Win+E Open File Explorer. Win+H Open the Share charm. Win+I Open the Settings charm.
VMware Horizon HTML Access User Guide Table 4‑3. Windows Key Shortcuts for Windows 7 and Windows Server 2008 R2 Remote Desktops Keys Action Limitations Win Open or close the Start menu. Win+Pause Display the System Properties dialog box. There is no Pause key on Chromebooks or Macs. Win+D Display and hide the desktop. Does not work in Safari browsers. Workaround: Press Command-D on Macs. Win+M Minimize all windows. Win+E Open the Computer folder. Win+R Open the Run dialog box.
Chapter 4 Using Remote Desktops and Applications If you are already connected to a remote desktop or application, return to the desktop and application selector screen to change the current time zone setting. The Set Time Zone Automatically option is not available from the Settings window that is accessible from the sidebar.
VMware Horizon HTML Access User Guide Figure 4‑1. Sidebar That Appears When You Launch a Remote Desktop or Application 18 VMware, Inc.
Chapter 4 Using Remote Desktops and Applications Click the expander arrow next to a running application to see the list of documents opened from that application. Note, however, that if you have, for example, two Excel documents open from separate Excel programs hosted on two different servers, the Excel application will be listed twice in Running list in the sidebar. From the sidebar, you can perform several actions. Table 4‑4.
VMware Horizon HTML Access User Guide Table 4‑4. Sidebar Actions (Continued) Action Procedure Restart a desktop Click the Open Menu button next to the desktop name in the Running list in the sidebar and select Restart. The desktop operating system usually prompts you to save any unsaved data before it restarts. You can restart a desktop only if your administrator has enabled this feature.
Chapter 4 Using Remote Desktops and Applications The Copy & Paste window, which you can open from the button at the top of the HTML Access sidebar, is required only for synchronizing the Clipboard on your local system with the Clipboard in the remote machine. The text in the Copy & Paste window displays one of the following messages to indicate in which direction the user can copy and paste content. n Use this panel to copy & paste content between your local client and remote desktop/application.
VMware Horizon HTML Access User Guide You can download a file up to 500 MB in size, and upload a file up to 2 GB in size. For 32-bit Internet Explorer 11, downloading a file larger than 300 MB might not work. To resolve the issue, run Internet Explorer 11 in 64-bit mode. You cannot download or upload folders, or files that have a size of zero. Safari on iOS and Safari 8 do not support upload or download. Safari 9 or later do not support download.
Chapter 4 Using Remote Desktops and Applications The DPI Synchronization feature is enabled when the High Resolution Mode setting is disabled in the Settings window. Beginning with HTML Access version 4.5, if an administrator disables the Horizon Agent DPI Synchronization group policy setting, the DPI Synchronization feature can be disabled, but the Display Scaling feature cannot be disabled. You must log out and log in again to make any configuration changes take effect.
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5 Using External Devices You can use external keyboards, external displays, microphones, and other external devices with remote desktops and applications in Horizon Client.
VMware Horizon HTML Access User Guide Screen Resolution If the Horizon Administrator configures a remote desktop with the correct amount of video RAM, the Web client can resize a remote desktop to match the size of the browser window. The default configuration is 36MB of video RAM, which is comfortably more than minimum requirement of 16MB if you are not using 3D applications.
Chapter 5 Using External Devices 9 To exit the multiple displays mode, press Esc and click Yes in the Exit the multiple displays mode dialog box to confirm. Note Each time you have to use the Esc key in the remote desktop, open the sidebar tab, click the Open Menu toolbar button at the top of the sidebar, and select Send ESC. Sound You can play sound in your remote desktops and applications, but some limitations apply.
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Troubleshooting Horizon Client 6 You can solve most Horizon Client problems by resetting the desktop or reinstalling the app. This chapter includes the following topics: n “Restart a Remote Desktop,” on page 29 n “Reset a Remote Desktop or Remote Applications,” on page 30 n “Connect to a Server in Workspace ONE Mode,” on page 30 Restart a Remote Desktop You might need to restart a remote desktop if the desktop operating system stops responding.
VMware Horizon HTML Access User Guide Reset a Remote Desktop or Remote Applications You might need to reset a remote desktop if the desktop operating system stops responding and restarting the remote desktop does not solve the problem. Resetting remote applications quits all open applications. Resetting a remote desktop is the equivalent of pressing the Reset button on a physical PC to force the PC to restart. Any files that are open on the remote desktop are closed and are not saved.
Index C S connecting 9 copy text 20 copying text 20 Ctrl+Alt+Delete 13 screen resolution 26 self-signed security certificates 10 Send Ctrl+Alt+Del menu command 13 shortcut key combinations 13 sidebar 17 sound playback 27 D desktop log off from 12 reset 30 disconnecting from a remote desktop 12 download files from a desktop to the client 22 downloading files 21 DPI synchronization 22 E external devices 25 H H.
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