5.1
Table Of Contents
- ThinApp User’s Guide
- Contents
- About This Book
- Installing ThinApp
- Capturing Applications
- Phases of the Capture Process
- Preparing to Capture Applications
- Capturing Applications with the Setup Capture Wizard
- Create a System Image Before the Application Installation
- Rescan the System with the Installed Application
- Defining Entry Points as Shortcuts into the Virtual Environment
- Set Entry Points
- Manage with VMware Horizon Application Manager
- Set User Groups
- Defining Isolation Modes for the Physical File System
- Set File System Isolation Modes
- Storing Application Changes in the Sandbox
- Customize the Sandbox Location
- Send Anonymous Statistics to VMware
- Customize ThinApp Project Settings
- Defining Package Settings
- Customize Package Settings
- Opening Project and Parameter Files
- Build Virtual Applications
- Advanced Package Configuration
- Capturing Internet Explorer 6 on Windows XP
- Capturing Multiple Application Installers with ThinApp Converter
- ThinApp Package Management
- Deploying Applications
- ThinApp Deployment Options
- Establishing File Type Associations with the thinreg.exe Utility
- Building an MSI Database
- Controlling Application Access with Active Directory
- Starting and Stopping Virtual Services
- Using ThinApp Packages Streamed from the Network
- Using Captured Applications with Other System Components
- Performing Paste Operations
- Accessing Printers
- Accessing Drivers
- Accessing the Local Disk, the Removable Disk, and Network Shares
- Accessing the System Registry
- Accessing Networking and Sockets
- Using Shared Memory and Named Pipes
- Using COM, DCOM, and Out-of-Process COM Components
- Starting Services
- Using File Type Associations
- Sample Isolation Mode Configuration Depending on Deployment Context
- Updating and Linking Applications
- Application Updates That the End User Triggers
- Application Sync Updates
- Using Application Sync in a Managed or Unmanaged Environment
- Update Firefox 2.0.0.3 to Firefox 3 with Application Sync
- Fix an Incorrect Update with Application Sync
- Application Sync Effect on Entry Point Executable Files
- Updating thinreg.exe Registrations with Application Sync
- Maintaining the Primary Data Container Name with Application Sync
- Completing the Application Sync Process When Applications Create Child Processes
- Application Link Updates
- View of the Application using Application Link
- Link a Base Application to the Microsoft .NET Framework
- Set Up Nested Links with Application Link
- Affecting Isolation Modes with Application Link
- PermittedGroups Effect on Linked Packages
- Sandbox Changes for Standalone and Linked Packages
- Import Order for Linked Packages
- File and Registry Collisions in Linked Packages
- VBScript Collisions in Linked Packages
- VBScript Function Order in Linked Packages
- Storing Multiple Versions of a Linked Application in the Same Directory
- Using Application Sync for a Base Application and Linked Packages
- Application Sync Updates
- Application Updates That the Administrator Triggers
- Automatic Application Updates
- Upgrading Running Applications on a Network Share
- Application Synchronization Using Group Policy Object
- Sandbox Considerations for Upgraded Applications
- Updating the ThinApp Version of Packages
- Application Updates That the End User Triggers
- Locating the ThinApp Sandbox
- Creating ThinApp Snapshots and Projects from the Command Line
- ThinApp File System Formats and Macros
- Creating ThinApp Scripts
- Callback Functions
- Implement Scripts in a ThinApp Environment
- API Functions
- Monitoring and Troubleshooting ThinApp
- Glossary
- Index
VMware, Inc. 93
9
You can use Log Monitor to generate trace files and troubleshoot the ThinApp environment. Log Monitor is
compatible only with an application captured using the same version of ThinApp.
This information includes the following topics:
“Providing Information to Technical Support” on page 93
“Log Monitor Operations” on page 93
“Troubleshooting Specific Applications” on page 100
Providing Information to Technical Support
VMware technical support requires the following information from you to troubleshoot a ThinApp
environment:
Step-by-step reproduction of the procedure that you performed when you encountered the problem.
Information on the host configuration. Specify the Windows operating system, the use of Terminal Server
or Citrix Xenapp, and any prerequisite programs that you installed on the native machine.
Copies of the Log Monitor trace files. See “Log Monitor Operations” on page 93.
Exact copy of the capture folder and all content. Do not include the compiled executable files from the
/bin subfolder.
Description of the expected and accurate behavior of the application.
(Optional) Copies of the applications that you captured. Include the server components configuration for
Oracle Server or Active Directory.
(Optional) Native or physical files or registry key settings that might be relevant to the problem.
(Optional) System services or required device drivers.
(Optional) Virtual machine that reproduces the defect. VMware support might request this if the support
contact is unable to reproduce the problem.
(Optional) One or more WebEx sessions to facilitate debugging in your environment.
Log Monitor Operations
Log Monitor captures detailed chronological activity for executable files that the captured application starts.
Log Monitor intercepts and logs names, addresses, parameters, and return values for each function call by
target executable files or DLLs. Log Monitor captures the following activity:
Win32 API calls from applications running in the ThinApp virtual operating system.
Potential errors, exceptions, and security events within the application.
All DLLs loaded by the application and address ranges.
Monitoring and Troubleshooting
ThinApp
9