User guide

170 | Protecting Workstations and Servers
Troubleshooting Connections to the Universal Recovery Console
The following are troubleshooting steps for connecting to the boot CD image as part
of the process for “Selecting a Recovery Point and Initiating Rollback for BMR” on
page 165.
This task is a step in “Roadmap for Performing a Bare Metal Restore for a Windows
Machine” on page 157. It is part of the process for “Verifying a Bare Metal Restore” on
page 168.
If an error displays indicating that the Core could not connect to the remote server,
then any of several possible causes are likely.
 Verify that the IP address and Current Password displayed in the URC is identical
to the information you entered in the Recovery Console Instance dialog box.
 To reach the server on which to restore data, the Core must be able to identify
the server on the network. To determine if this is possible, you can open a
command prompt on the Core and ping the IP address of the target BMR server.
You can also open a command prompt on the target server and ping the IP
address of the AppAssure 5 Core.
 Verify that the network adapter settings are compatible between Core and target
BMR server.
Repairing Startup Problems
Complete the steps in this procedure to repair startup problems. Keep in mind that if
you restored to dissimilar hardware, you must have injected storage controller, RAID,
AHCI, chipset and other drivers if they are not already on the boot CD. These drivers
make it possible for the operating system to operate all devices on your target server
successfully. For more information, see “Injecting Drivers to Your Target Server” on
page 167.
This task is a step in “Roadmap for Performing a Bare Metal Restore for a Windows
Machine” on page 157. It is part of the process for “Verifying a Bare Metal Restore” on
page 168.
Complete the following procedure to repair startup problems on your target server.
To repair startup problems
1. Open the Universal Recovery Console by reloading the boot CD.
2. In the Universal Recovery Console, click Driver Injection.
3. In the Driver Injection dialog, click Repair Boot Problems.
The startup parameters in the target server boot record are automatically repaired.
4. In the Universal Recovery Console, click Reboot.