User manual
Table Of Contents
- VMware vCloud Air User's Guide
- Contents
- About vCloud Air
- Use the vCloud Air Web Console
- About Virtual Data Centers
- Create a Virtual Data Center
- View Virtual Data Center Details in vCloud Air
- Manage Resource Allocation for a Virtual Data Center
- Manage Virtual Machines in a Virtual Data Center
- Lock a Virtual Data Center
- Unlock a Virtual Data Center
- Set a Limit on Number of Virtual Machines in a Virtual Data Center
- Change Virtual Data Center Name or Description
- Delete a Virtual Data Center
- About Gateways and Networks
- Basic Management for Virtual Machines
- About Virtual Machine Monitoring
- Advanced Management for Virtual Machines
- Data Protection Service
- Features of the Data Protection Service
- About Data Protection Policies
- Reporting and Storage Use
- Billing for the Data Protection Service
- Ways to Restore Virtual Machines
- Enable Data Protection for a Virtual Data Center
- Update the Data Protection Policy for a Virtual Data Center
- Add a Backup Policy for a vApp
- Run a Manual Backup
- Restore a Virtual Machine from a Backup
- Restore a Deleted vApp
- Delete a Backup Image
- Disaster Recovery in vCloud Air
- Storage in vCloud Air
- About Snapshots
- vCloud Air User Management
- Technical Support
- Index
Technical Support 11
VMware provides direct support via the VMware Global Services team, as appropriate to your issue and
your service offering, Dedicated Cloud or Virtual Private Cloud .
Technical support is a vital part of the total VMware customer experience. We want you to get the most
from your service and are dedicated to ensuring that every issue is resolved to your satisfaction.
This chapter includes the following topics:
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“About VMware Technical Support,” on page 65
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“File a Support Request via the vCloud Air Web Console,” on page 66
About VMware Technical Support
Subscription administrators for your organization can file support requests that are addressed by the
technical support teams.
Technical Support Teams
VMware provides specialized technical support in the form of two teams.
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Technical Incident Engineers act as main technical contacts within VMware for vCloud Air customers.
They work to resolve any and all technical issues experienced when utilizing vCloud Air. Technical
Incident Engineers maintain ownership of support requests, engage other VMware teams where
necessary, and provide the customers with a singular point of contact from inception through
resolution.
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Solutions Architects are in-depth and experienced technical consultants for vCloud Air customers.
Solutions Architects handle the design and implementation of complex customer scenarios within the
vCloud Air environment. Solutions Architects also serve as an escalation point for resolving more
demanding technical issues that customers experience within the service offerings.
Filing Support Requests
Subscription administrators for your organization can file support requests for technical or customer service
help via your My VMware account or by phone.
File a request online from your My VMware account, either by directly signing in to your My VMware
account, or via the vCloud Air help menu.
File a request by phone by following the automated phone system prompts. Use the phone number based
on your region.
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For the U.S. and Canada, call 1-877-4VMWARE (1-877-486-9273) or 1-650-475-5345 (choose technical
support).
VMware, Inc.
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