VMware vRealize Operations for Horizon Administration VMware vRealize Operations for Horizon 6.
VMware vRealize Operations for Horizon Administration You can find the most up-to-date technical documentation on the VMware Web site at: https://docs.vmware.com/ The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: docfeedback@vmware.com Copyright © 2016 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com 2 VMware, Inc.
Contents VMware vRealize Operations for Horizon Administration 5 1 Monitoring Your Horizon Environment 7 Using the Horizon Dashboards 7 Introducing the Horizon Dashboards 8 Horizon Overview Dashboard 9 Horizon Help Desk Dashboard 9 Horizon Infrastructure Dashboard 10 Horizon User Sessions Dashboard 11 Horizon VDI Pools Dashboard 11 Horizon RDS Pools Dashboard 12 Horizon Applications Dashboard 13 Horizon Desktop Usage Dashboard 13 Retrieve In Guest Process Data for Desktop Sessions 14 Horizon User Session
VMware vRealize Operations for Horizon Administration Communication Issues Between Horizon Adapter and Agents Post Upgrade Configurations Agents-Related Issues 31 Missing Metrics 31 Missing Logon Duration 32 Index 4 30 31 33 VMware, Inc.
VMware vRealize Operations for Horizon Administration VMware vRealize Operations for Horizon Administration provides information about how to use VMware vRealize™ Operations Manager™ to monitor a VMware Horizon™ with View™ environment.
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Monitoring Your Horizon Environment 1 When you install the vRealize Operations for Horizon solution, preconfigured Horizon dashboards and predefined Horizon report templates appear in the vRealize Operations Manager user interface. You can use these Horizon-specific dashboards and reports along with the standard vRealize Operations Manager object monitoring features to monitor your Horizon environment.
VMware vRealize Operations for Horizon Administration Introducing the Horizon Dashboards You can use the preconfigured Horizon dashboards to monitor the performance of your Horizon environment. Table 1‑1. Horizon Dashboard Summary Horizon Dashboard What It Shows When To Use It “Horizon Overview Dashboard,” on page 9 Status of your end-to-end Horizon environment, including the top Horizonrelated alerts.
Chapter 1 Monitoring Your Horizon Environment Table 1‑1. Horizon Dashboard Summary (Continued) Horizon Dashboard What It Shows When To Use It “Horizon RDS Host Details Dashboard,” on page 15 Detailed information about the RDS hosts in your Horizon environment. n n n “Horizon Adapter Self Health Dashboard,” on page 16 “Horizon End User Experience Dashboard,” on page 17 Health information for your Horizon adapters and the broker agents connected to those adapters.
VMware vRealize Operations for Horizon Administration n Use the Selected Session Related Objects widget to look at the related object of the selected session. n Use the Session Related Metrics widget to view metrics of the selected object in the Selected Session Related Objects widget (Health, Workload, Logon Time, Round-Trip Latency, TX Bandwidth, RX Bandwidth, TX Packet Loss, and the RX Packet Loss for the session object).
Chapter 1 Monitoring Your Horizon Environment Horizon User Sessions Dashboard The Horizon User Sessions dashboard provides a quick view of all types of sessions running in your Horizon environment. The widgets on the dashboard are organized into three columns: the left column contains widgets for VDI desktop sessions, the middle column contains widgets for RDS desktop sessions, and the right column contains widgets for application sessions.
VMware vRealize Operations for Horizon Administration n The colored rectangles in the VDI Desktop Pool VMs and VDI Desktop Pool Sessions widgets represent particular objects. For example, in the VDI Desktop Pool VMs widget, each rectangle represents a particular virtual machine. You can point to a rectangle to view basic information about its associated object.
Chapter 1 Monitoring Your Horizon Environment Horizon Applications Dashboard Use the Horizon Applications dashboard to view the status and performance of application pools and their associated farms, RDS hosts, application sessions, application instances, and application users. The Horizon Applications dashboard is specific to Horizon 6.1 and later environments. Note You can hide dashboards that are not relevant to your Horizon environment.
VMware vRealize Operations for Horizon Administration n Use the Use VDI Desktop Resource Consumptions widget to view user consumption for sessions. Retrieve In Guest Process Data for Desktop Sessions You can use the Running Application/Processes & Users widget on the horizon Desktop usage dashboard to obtain information about in-guest processes and their resource usage for Desktop session objects. Prerequisites Verify that you have selected the Horizon Desktop usage dashboard from the Dashboard list.
Chapter 1 Monitoring Your Horizon Environment Prerequisites Verify that you have selected the Horizon Remote Session Details dashboard from the dashboard list. Procedure n For all types of session objects, run the Get Desktop Processes action to retrieve processes run by the user. n For VDI Desktop Session objects only, run the Get Desktop Services action to retrieve processes run by the system. Note The Get Desktop Services action does not exist for RDS Desktop Session, and Application Session objects.
VMware vRealize Operations for Horizon Administration Prerequisites Verify that you have selected the Horizon RDS Host Details dashboard from the Dashboard list. Procedure n To retrieve information about processes run by the user, run the Get Server Processes action. n To retrieve information about processes run by the system, run the Get Server Services action.
Chapter 1 Monitoring Your Horizon Environment In another example, the DB Event Collection Time and DB Event Record Count metrics might show a question mark (?) to indicate that there is no data, even though data has been collected. This situation occurs when no relevant vRealize Operations for Horizon database events are collected during the last six hours because these metrics are updated only when the broker agent sends events (for example, session connection and Horizon error events) to the adapter.
VMware vRealize Operations for Horizon Administration Using the Horizon Reports The predefined report templates for an object type appear on the Reports tab in vRealize Operations Manager. To access the Reports tab for a Horizon object, select Environment > Horizon Horizon Environment and select the object. All of the reports that are associated with that object appear on the Reports tab.
Chapter 1 Monitoring Your Horizon Environment Table 1‑2. Summary of Horizon Reports (Continued) Template Name Horizon Application Usage Report Horizon User Session Statistics VMware, Inc. Recommended Objects Report Content n Horizon Pod Application Pool Application usage information in last 7 days(by default), including Application pool name, pool's farm name, application launch times, application peak concurrent instances, and application total usage time.
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Maintaining vRealize Operations for Horizon 2 If your Horizon environment changes after the initial configuration of the broker agent, you can modify the broker agent settings on the Horizon Connection Server host where the broker agent is installed.
VMware vRealize Operations for Horizon Administration 4 Type the adapter server key and confirm the server key for the Horizon adapter and click Pair to start the pairing process. The status of the pairing process appears in the status area of the wizard. 5 After the pairing process succeeds, click Next till you are at the Configure The Broker Agent Service wizard. 6 Restart the Broker Agent service. 7 Click Next and Finish.
Chapter 2 Maintaining vRealize Operations for Horizon 3 In the Desktop pools section on the vRealize Operations Horizon Broker Settings dialog box, select Specify desktop pools and type the IDs of the desktop pools in the text box. Use a comma to separate each desktop pool ID. If you do not select Specify desktop pools, vRealize Operations Manager monitors all desktop pools. 4 Select whether to include or exclude the listed desktop pools. 5 If you are monitoring a Horizon 6.
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Troubleshooting a vRealize Operations for Horizon Installation 3 If problems occur after you install and configure vRealize Operations for Horizon, you can collect log files and send the files to VMware for technical support.
VMware vRealize Operations for Horizon Administration 5 Click OK to create the support bundle. The progress of the support bundle appears in the Status column on the Support Bundles pane. Support bundle creation might take several minutes, depending on the size of the logs and the number nodes. You can click the Reload Support Bundle icon to refresh the status. 6 Select the support bundle and click the Download Support Bundle icon to download the support bundle to the server.
Chapter 3 Troubleshooting a vRealize Operations for Horizon Installation View the Collection State and Status of a Horizon Adapter Object You can view collection state and status information for a adapter object in the vRealize Operations Manager user interface. This information can help you diagnose and troubleshoot adapter problems. You can also view important metrics, statistics, and license information for Horizon adapter instances on the Horizon Adapter Self Health dashboard.
VMware vRealize Operations for Horizon Administration 6 Point to the icon in the Collection Status column to see whether vRealize Operations Manager is receiving data for the adapter instance object. The collection status value indicates whether vRealize Operations Manager is receiving data for the object. An object has a status value only if its collection state is Collecting.
Chapter 3 Troubleshooting a vRealize Operations for Horizon Installation 4 Expand the Collector folder. 5 Select the node on which the Horizon adapter instance is running and click the Edit Properties icon. 6 In the Logging Level column, select the logging level for the Horizon adapter log class. If you are doing this for the first time, add V4V_adapter3 as the new log name and specify the logging level. To troubleshoot problems, set the logging level to Info.
VMware vRealize Operations for Horizon Administration 3 Change the parameter "timeToExpire.UserDesktop=0.0417". Note Time setting for cleanup resources (in days, should be in float format. 0.5 means half day, 0.0417 means 1 hour approximately). Parameter and Value Description timeToExpire.VirtualMachine=30 Cleans the virtual machine objects. timeToExpire.UserDesktop= 30 Ceans the VDI session objects. timeToExpire.RDSSession=30 RDS session objects timeToExpire.
Chapter 3 Troubleshooting a vRealize Operations for Horizon Installation Post Upgrade Configurations After you upgrade vRealize Operations Manager, you must restart collector, rewrite and reopen the vRealize Operations Manager firewall ports, and restart the firewall . Procedure 1 After you upgrade vRealize Operations Manager, restart the collector.
VMware vRealize Operations for Horizon Administration Missing Logon Duration Sometimes, the logon duration is not available even if you have logged on to some new sessions after setting up the vRealize Operations for Horizon environment. It is mainly caused by time synchronization issue. Synchronize time on all the components (Connection Server, EventDB, and Desktop) to solve this problem. Procedure 32 1 Synchronize time on Broker Agent, Desktop Agent, and EventDB. 2 Restart Broker Agent.
Index A I about 5 Adapter and Agents 30 Adapter Instance 29 adapter log files 28 adapter logs 25, 28 administration 21 Agents 31 authentication 22 in-guest process data 14, 15 B broker agent reconnection 21 broker agent logs 22, 26 C Cleanup 29 D dashboards 7 desktop agent, log files 26 desktop pools 22 E events database 23 F Firewall rules 30 H Horizon adapter status 27 Horizon Adapter Self Health dashboard 16 Horizon Applications dashboard 13 Horizon dashboard overview 8 Horizon Desktop Usage da
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