VMware vRealize Operations for Horizon Administration VMware vRealize Operations for Horizon 6.
VMware vRealize Operations for Horizon Administration You can find the most up-to-date technical documentation on the VMware Web site at: https://docs.vmware.com/ The VMware Web site also provides the latest product updates. If you have comments about this documentation, submit your feedback to: docfeedback@vmware.com Copyright © 2017 VMware, Inc. All rights reserved. Copyright and trademark information. VMware, Inc. 3401 Hillview Ave. Palo Alto, CA 94304 www.vmware.com 2 VMware, Inc.
Contents VMware vRealize Operations for Horizon Administration 5 1 Monitoring Your Horizon Environment 7 Using the Horizon Dashboards 7 Introducing the Horizon Dashboards 8 Horizon Overview Dashboard 9 Horizon Help Desk Dashboard 10 Horizon Infrastructure Dashboard 11 Horizon User Sessions Dashboard 11 Horizon VDI Pools Dashboard 12 Horizon RDS Pools Dashboard 13 Horizon Applications Dashboard 14 Horizon Desktop Usage Dashboard 14 Retrieve In-Guest Process Data for Desktop Sessions 15 Horizon User Sessio
VMware vRealize Operations for Horizon Administration Modify the Logging Level for Horizon Adapter Log Files 30 Remove Adapter Instance 31 Cleanup Objects 31 Firewall Rules 32 Licensing 32 Communication Issues Between Horizon Adapter and Agents Post Upgrade Configurations 33 Agents-Related Issues 33 Missing Metrics 33 Missing Logon Duration Index 4 32 34 35 VMware, Inc.
VMware vRealize Operations for Horizon Administration VMware vRealize Operations for Horizon Administration provides information about how to use VMware vRealize™ Operations Manager™ to monitor a VMware Horizon™ with View™ environment.
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Monitoring Your Horizon Environment 1 When you install the vRealize Operations for Horizon solution, preconfigured Horizon dashboards and predefined Horizon report templates appear in the vRealize Operations Manager user interface. You can use these Horizon-specific dashboards and reports along with the standard vRealize Operations Manager object monitoring features to monitor your Horizon environment.
VMware vRealize Operations for Horizon Administration Introducing the Horizon Dashboards You can use the preconfigured Horizon dashboards to monitor the performance of your Horizon environment. Table 1‑1. Horizon Dashboard Summary Horizon Dashboard What It Shows When To Use It “Horizon Overview Dashboard,” on page 9 Status of your end-to-end Horizon environment, including the top Horizonrelated alerts.
Chapter 1 Monitoring Your Horizon Environment Table 1‑1. Horizon Dashboard Summary (Continued) Horizon Dashboard What It Shows When To Use It “Horizon RDS Host Details Dashboard,” on page 16 Detailed information about the RDS hosts in your Horizon environment. n n n “Horizon Adapter Self Health Dashboard,” on page 17 Health information for your Horizon adapters and the broker agents connected to those adapters. This dashboard also contains license compliance information.
VMware vRealize Operations for Horizon Administration d Filter for "Access Point" (or simply "access"). e Double-click on Session Usage and configure the alert to the desired value (e.g., 90%). Horizon Help Desk Dashboard Use the Horizon Help Desk dashboard to view detailed information about all connected sessions running in your Horizon environment. The Connected Sessions widget lists all the connected VDI desktop sessions, RDS desktop sessions, and application sessions in your environment.
Chapter 1 Monitoring Your Horizon Environment Horizon Infrastructure Dashboard Use the Horizon Infrastructure dashboard to quickly assess the underlying vSphere and Horizon infrastructure that supports your Horizon environment. The Horizon Infrastructure Dashboard includes the Horizon Infrastructure Hosts, Horizon VDI Desktop VMs, Horizon Datastores, Horizon RDS Hosts, and Heat Map widgets.
VMware vRealize Operations for Horizon Administration n Use the Top-N Analysis widgets to view the sessions of each type that have the highest latency, transmission bandwidth, transmission packet loss, and logon times. Viewing the extreme performers in any category can help you to assess the overall performance of your environment. Horizon VDI Pools Dashboard Use the Horizon VDI Pools dashboard to view the performance of VDI desktop pools and sessions in your Horizon environment.
Chapter 1 Monitoring Your Horizon Environment n The colored rectangles in the VDI Desktop Pool VMs and VDI Desktop Pool Sessions widgets represent particular objects. For example, in the VDI Desktop Pool VMs widget, each rectangle represents a particular virtual machine. You can point to a rectangle to view basic information about its associated object.
VMware vRealize Operations for Horizon Administration n Use the Top-N Analysis widgets for RDS hosts to view the RDS hosts that use the most CPU processor time and have the highest number of committed bytes in use, disk transfers per second, and bytes sent per second. Use the Top-N Analysis widgets for RDS desktop and application sessions to view the sessions that have the highest latency, transmission bandwidth, transmission packet loss, and session logon times.
Chapter 1 Monitoring Your Horizon Environment n Use the Pool Events widget to view a timeline of pool events and alerts. n You can use the Running Application/Processes & Users widget on the horizon Desktop usage dashboard to obtain information about in-guest processes and their resource usage for Desktop session objects. n Use the Use VDI Desktop Resource Consumptions widget to view user consumption for sessions.
VMware vRealize Operations for Horizon Administration n Use the Horizon Remote Sessions widget to see if there are any App Volumes App Stacks attached to a session. Retrieve In-Guest Process Data for Session Objects You can use the Session Process widget on the Horizon Remote Session Details dashboard to obtain information about in-guest processes and their resource usage for Horizon session objects. Session objects include VDI Desktop Session, RDS Desktop Session, and Application Session.
Chapter 1 Monitoring Your Horizon Environment n Use the User Resource Consumption to see how many resources are used by each user in the selected RDS host. The data include information such as user name, pool name, cpu, disk, memory, and network. Retrieve In-Guest Process Data for Host Objects You can use the RDS Host Processes & Users widget on the Horizon RDS Host Details dashboard to obtain information about in-guest processes and their resource usage for View host objects.
VMware vRealize Operations for Horizon Administration Understanding Broker Agent Metrics Although the broker agent metrics on the Horizon Adapter Status dashboard are accurate, their values might be misleading. Because these metrics correspond to different activities within the broker agent, they are updated at different intervals. For this reason, some metrics might appear to be stale or not up-to-date.
Chapter 1 Monitoring Your Horizon Environment n The Session Experience widget shows the PCoIP and blast performance of each VDI desktop session in the Horizon environment with a heatmap. This heatmap widget has several built-in configurations, including: session latency, session packet loss, session bandwidth, session latency by BW, and session total logon time. n The Session Relationship widget shows objects related to the VDI desktop session selected in the Session Experience widget.
VMware vRealize Operations for Horizon Administration Using the Horizon Reports The predefined report templates for an object type appear on the Reports tab in vRealize Operations Manager. To access the Reports tab for a Horizon object, select Environment > Horizon Horizon Environment and select the object. All of the reports that are associated with that object appear on the Reports tab.
Chapter 1 Monitoring Your Horizon Environment Table 1‑2.
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Maintaining vRealize Operations for Horizon 2 If your Horizon environment changes after the initial configuration of the broker agent, you can modify the broker agent settings on the Horizon Connection Server host where the broker agent is installed.
VMware vRealize Operations for Horizon Administration 4 Type the adapter server key and confirm the server key for the Horizon adapter and click Pair to start the pairing process. The status of the pairing process appears in the status area of the wizard. 5 After the pairing process succeeds, click Next till you are at the Configure The Broker Agent Service wizard. 6 Restart the Broker Agent service. 7 Click Next and Finish.
Chapter 2 Maintaining vRealize Operations for Horizon 3 In the Desktop pools section on the vRealize Operations Horizon Broker Settings dialog box, select Specify desktop pools and type the IDs of the desktop pools in the text box. Use a comma to separate each desktop pool ID. If you do not select Specify desktop pools, vRealize Operations Manager monitors all desktop pools. 4 Select whether to include or exclude the listed desktop pools. 5 If you are monitoring a Horizon 6.
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Troubleshooting a vRealize Operations for Horizon Installation 3 If problems occur after you install and configure vRealize Operations for Horizon, you can collect log files and send the files to VMware for technical support.
VMware vRealize Operations for Horizon Administration 5 Click OK to create the support bundle. The progress of the support bundle appears in the Status column on the Support Bundles pane. Support bundle creation might take several minutes, depending on the size of the logs and the number nodes. You can click the Reload Support Bundle icon to refresh the status. 6 Select the support bundle and click the Download Support Bundle icon to download the support bundle to the server.
Chapter 3 Troubleshooting a vRealize Operations for Horizon Installation View the Collection State and Status of a Horizon Adapter Object You can view collection state and status information for a adapter object in the vRealize Operations Manager user interface. This information can help you diagnose and troubleshoot adapter problems. You can also view important metrics, statistics, and license information for Horizon adapter instances on the Horizon Adapter Self Health dashboard.
VMware vRealize Operations for Horizon Administration 6 Point to the icon in the Collection Status column to see whether vRealize Operations Manager is receiving data for the adapter instance object. The collection status value indicates whether vRealize Operations Manager is receiving data for the object. An object has a status value only if its collection state is Collecting.
Chapter 3 Troubleshooting a vRealize Operations for Horizon Installation 4 Expand the Collector folder. 5 Select the node on which the Horizon adapter instance is running and click the Edit Properties icon. 6 In the Logging Level column, select the logging level for the Horizon adapter log class. If you are doing this for the first time, add V4V_adapter3 as the new log name and specify the logging level. To troubleshoot problems, set the logging level to Info.
VMware vRealize Operations for Horizon Administration 3 Change the parameter "timeToExpire.UserDesktop=0.0417". Note Time setting for cleanup resources (in days, should be in float format. 0.5 means half day, 0.0417 means 1 hour approximately). Parameter and Value Description timeToExpire.VirtualMachine=30 Cleans the virtual machine objects. timeToExpire.UserDesktop= 30 Ceans the VDI session objects. timeToExpire.RDSSession=30 RDS session objects timeToExpire.
Chapter 3 Troubleshooting a vRealize Operations for Horizon Installation Post Upgrade Configurations After you upgrade vRealize Operations Manager, you must restart collector, rewrite and reopen the vRealize Operations Manager firewall ports, and restart the firewall . Note It is only necessary to reopen the ports if you are using vRealize Operations Manager 6.3 or earlier. Procedure 1 After you upgrade vRealize Operations Manager, restart the collector.
VMware vRealize Operations for Horizon Administration Missing Logon Duration Sometimes, the logon duration is not available even if you have logged on to some new sessions after setting up the vRealize Operations for Horizon environment. It is mainly caused by time synchronization issue. Synchronize time on all the components (Connection Server, EventDB, and Desktop) to solve this problem. Procedure 34 1 Synchronize time on Broker Agent, Desktop Agent, and EventDB. 2 Restart Broker Agent.
Index A about 5 Adapter and Agents 32 Adapter Instance 31 adapter log files 30 adapter logs 27, 30 administration 23 Agents 33 alerts application crash 21 cloud pod architecture (CPA) 21 application crash alerts 21 authentication 24 B broker agent reconnection 23 broker agent logs 24, 28 C Cleanup 31 cloud pod architecture alert 21 CPA (cloud pod architecture) 21 D dashboards 7 desktop agent, log files 28 desktop pools 24 E Horizon RDS Pools dashboard 13 Horizon Remote Session Details dashboard 15 Hor
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