User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- What's New
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Sending and Receiving Numeric Pages
- Redialing Phone Numbers
- Using Instant Conferences
- Broadcasting to a Group
- Forwarding Your Calls
- Placing a Three-Way Conference Call
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Recording Your Voiceprint
- Blocking and Accepting Calls
- Recording a Dictation Session
- Getting Other Information
- Navigating IVR Phone Trees with a Badge
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Broadcast to a Group
- Forward a Call
- Transfer a Call
- Use Instant Conferences
- Send and Receive Numeric Pages
- Block and Accept Calls
- Send Messages
- Play Messages
- Locate Users and Groups
- Work With Your Groups
- Manage Groups
- Place a Three-Way Conference Call
- Work with Sites
- Dictation
- Getting Help
- Miscellaneous
- Frequently Asked Questions
- Index
Welcome to Vocera ··· 11
Welcome to Vocera
Your Vocera device provides fast, simple, person-to-person communication
over your company's wireless network. You don't need to memorize a number,
and you don't need to page someone and wait for a response. Using voice
commands, Vocera instantly connects you to the people you need to reach,
reducing phone tag, overhead paging, and physically searching for a person.
It also gives you the freedom to be mobile, even when you are expecting an
important call.
The Vocera badge has a built-in speaker, microphone, and radio, plus a display
that shows caller ID and messages. Attachment options for the badge allow
hands-free operation.
Vocera devices communicate through your in-house wireless local area network
(WLAN). This design permits people to reach you even in areas where cellular
phones experience what people call dead spots. Also, since Vocera devices
transmit and receive calls in a different frequency range than cellular phones,
you can use a Vocera devices in areas where cellular phones are prohibited
because of concerns about interference with other equipment.
A central computer, the Vocera Server, controls all Vocera device
communications. If you have a Vocera phone, it communicates with the Vocera
Server through a separate Vocera Client Gateway. As you use your Vocera
badge or phone, you are prompted by the Genie, which is the voice interface
to the server. The Genie recognizes simple commands in verb-noun format. For
example:
"Call Charles Jones."
"Record a message for Tech Support."
"Block all calls."
Because Vocera devices uses voice commands, the system is easy to learn, and
you can start using your badge or phone immediately.