User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- What's New
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Sending and Receiving Numeric Pages
- Redialing Phone Numbers
- Using Instant Conferences
- Broadcasting to a Group
- Forwarding Your Calls
- Placing a Three-Way Conference Call
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Recording Your Voiceprint
- Blocking and Accepting Calls
- Recording a Dictation Session
- Getting Other Information
- Navigating IVR Phone Trees with a Badge
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Broadcast to a Group
- Forward a Call
- Transfer a Call
- Use Instant Conferences
- Send and Receive Numeric Pages
- Block and Accept Calls
- Send Messages
- Play Messages
- Locate Users and Groups
- Work With Your Groups
- Manage Groups
- Place a Three-Way Conference Call
- Work with Sites
- Dictation
- Getting Help
- Miscellaneous
- Frequently Asked Questions
- Index
Why is my device chirping or beeping?
112 ··· Vocera Badge User Guide
You can also press the Call button to answer "yes," or press the Hold / DND
button to answer "no."
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the
system as a user. Have you ever seen this person use a badge?
If you are sure you are saying the name of a valid user, make sure you say
both the first and last names.
If you think the Genie doesn't recognize a name because of the way you
pronounce it, you can train the Genie to understand you. See Training the
Genie on page 42 for instructions.
When you train the Genie, you are prompted to spell the person's name. If
the Genie does not recognize the name after you spell it, it may mean that
the individual has not been added to the Vocera system. Contact the system
administrator for help.
Why is my device chirping or beeping?
The system administrator can program your badge or smartphone to issue
alerts when the device goes out of the range of the wireless network, when the
battery is low, when you receive a text message, or when you receive a voice
message. To find out why you heard a particular alert tone, check the device
display or, if you have a badge, the indicator light on the top of the badge:
• If the B2000 or B1000A indicator light is flashing red slowly and the badge
display shows a low signal strength (see the illustration that follows), it means
that your badge is out of the signal range of the wireless network. You will
also see the "Searching for Access Points" message on the display.
If the alert tone starts and stops as you move slightly, it means that you are at
a location where the wireless network coverage begins.
• If the B2000 or B1000A indicator light is flashing red rapidly, and the badge
display shows a low battery level, it is time to recharge the battery.