User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- What's New
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Sending and Receiving Numeric Pages
- Redialing Phone Numbers
- Using Instant Conferences
- Broadcasting to a Group
- Forwarding Your Calls
- Placing a Three-Way Conference Call
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Recording Your Voiceprint
- Blocking and Accepting Calls
- Recording a Dictation Session
- Getting Other Information
- Navigating IVR Phone Trees with a Badge
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Broadcast to a Group
- Forward a Call
- Transfer a Call
- Use Instant Conferences
- Send and Receive Numeric Pages
- Block and Accept Calls
- Send Messages
- Play Messages
- Locate Users and Groups
- Work With Your Groups
- Manage Groups
- Place a Three-Way Conference Call
- Work with Sites
- Dictation
- Getting Help
- Miscellaneous
- Frequently Asked Questions
- Index
Why does my device beep when I'm talking to someone?
Frequently Asked Questions ··· 113
• If the B2000 or B1000A indicator light is blinking green rapidly, you have
unread text messages or unplayed voice messages. Icons on the badge
display will show whether the messages are voice or text, or both.
B3000 badges do not have red indicator lights, or lights that blink at different
speeds. Instead, the B3000 indicator light either blinks green to indicate power
is on or amber to indicate Do Not Disturb mode is on.
The system administrator can disable or enable any of the badge's alert tones,
and can choose a setting to turn off alerts when you put the badge in Do Not
Disturb mode.
Why does my device beep when I'm talking to someone?
You may be hearing the Call Waiting tone. Check the name that is flashing on
the display. If it is not the name of the person to whom you are speaking, it
means that someone else is trying to call you. The display is flashing the name
of that caller.
• To take the call, press the Call button. Your first call is put on hold, and the
second call is connected. To end the second call and return to the original
call, press the Call button again.
• To refuse the call, press the Hold / DND (Do Not Disturb) button. The caller
will be prompted to leave a message or will be forwarded to someone else,
depending on how your forwarding options are set.
If there is not another call waiting, see Why is my device chirping or
beeping? on page 112 to determine why your badge is beeping.
Why does my device display say "Searching for Server"?
First, ask other Vocera users if they are having the same problem. If they are, it
means the Vocera server needs to be reset. Contact the system administrator.
If other people are able to use their Vocera devices, try taking the battery out,
and then putting it back in. If the device still cannot find the server, contact your
system administrator for help.