User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- What's New
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Sending and Receiving Numeric Pages
- Redialing Phone Numbers
- Using Instant Conferences
- Broadcasting to a Group
- Forwarding Your Calls
- Placing a Three-Way Conference Call
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Recording Your Voiceprint
- Blocking and Accepting Calls
- Recording a Dictation Session
- Getting Other Information
- Navigating IVR Phone Trees with a Badge
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Broadcast to a Group
- Forward a Call
- Transfer a Call
- Use Instant Conferences
- Send and Receive Numeric Pages
- Block and Accept Calls
- Send Messages
- Play Messages
- Locate Users and Groups
- Work With Your Groups
- Manage Groups
- Place a Three-Way Conference Call
- Work with Sites
- Dictation
- Getting Help
- Miscellaneous
- Frequently Asked Questions
- Index
Listening to Messages
Basic Calling ··· 49
Note: If you attempt to send a message to a user who does not have an email
address, the Genie notifies you and cancels the message. If you attempt to
send a message to a group, and a group member does not have an email
address, the Genie notifies you and asks if you want to send the message to the
members who have email addresses.
Listening to Messages
You can use the badge or phone to listen to either voice or text messages.
When you play a voice message, you hear the recorded voice of the person who
sent it. When you play a text message, Vocera uses text-to-speech generation to
speak the message for you.
Vocera uses the following default settings for message playback:
• The order in which messages are played is the opposite of the order in which
they are received (most recent message first).
The badge or phone plays urgent messages before standard messages,
regardless of the order in which messages are received.
• The date and time of the message are not announced.
You can change these default settings in the Announcements tab of the
User Console. If you do not have access to the User Console, your system
administrator can change these settings for you.
If you do not speak the modifying words "voice" and "text" when you play or
delete messages, the Genie assumes you are working with voice messages. Use
the following commands to work with voice messages:
Action Recommended Voice
Commands
Alternative Forms
Play messages. Play voice messages.
Play my messages.
Play messages from John
Smith.
Play voice messages
from John Smith.
Play my messages from
John Smith.
Play new (unplayed)
voice messages
Play messages from Marketing. Play voice messages
from Marketing.
Play my messages from
Marketing.