User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- What's New
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Sending and Receiving Numeric Pages
- Redialing Phone Numbers
- Using Instant Conferences
- Broadcasting to a Group
- Forwarding Your Calls
- Placing a Three-Way Conference Call
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Recording Your Voiceprint
- Blocking and Accepting Calls
- Recording a Dictation Session
- Getting Other Information
- Navigating IVR Phone Trees with a Badge
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Broadcast to a Group
- Forward a Call
- Transfer a Call
- Use Instant Conferences
- Send and Receive Numeric Pages
- Block and Accept Calls
- Send Messages
- Play Messages
- Locate Users and Groups
- Work With Your Groups
- Manage Groups
- Place a Three-Way Conference Call
- Work with Sites
- Dictation
- Getting Help
- Miscellaneous
- Frequently Asked Questions
- Index
Navigating IVR Phone Trees with a Badge
Advanced Commands ··· 75
Action Recommended Voice
Commands
Alternative Forms
Find out who called or
left a message while
you were unavailable
(if you have Missed
Call Notification turned
off)
Who called? Who called me?
Find out who is logged
in to the badge or
phone
Who am I logged in as? Who am I?
Find out the current
time and date
What time is it?
Navigating IVR Phone Trees with a Badge
An IVR (Interactive Voice Response) tree is an automated system that gathers
information and routes incoming telephone calls without human interaction.
These systems typically require you to use a combination of voice and keypad
touch-tones to answer questions about the reason you are calling.
For example, many airlines require you to use an IVR tree if you call them for
flight arrival and departure information. Such a tree may tell you to "Press 1 for
arrivals or 2 for departures", then tell you to enter a flight number using the
telephone keypad.
You can use the badge to navigate an IVR tree and enter touch-tone responses,
even though it doesn't have a keypad. Any time you are using the badge in a
call, clicking the Hold/DND button twice in rapid succession (double-clicking)
places the badge in a special “touch-tone” mode, where you can speak the
digits.
Note: The Vocera smartphone has a keypad that you can use to enter IVR
responses.
To use a badge to interact with an IVR tree:
1. When the IVR system prompts you to enter a number, double-click the
Hold/DND button.
The badge beeps to indicate that it is ready for you to respond.
2. Speak the number at a steady pace, one digit at a time.