User's Manual
Table Of Contents
- Vocera User Guide
- What’s New
- Important Safety Instructions
- Table of Contents
- Welcome to Vocera
- Getting Started
- Features of Your Badge
- Basic Calling
- Logging In and Out
- Recording Names and Greetings
- Calling Other Users
- Calling a Member of a Group
- Broadcasting to a Group
- Training the Genie
- Answering a Call
- Ending a Call
- Using Buttons to Answer “Yes” or “No”
- Call Waiting
- Putting a Caller on Hold and Releasing the Hold
- Using Do Not Disturb
- Sending a Voice Message
- Playing, Saving, and Erasing Voice Messages
- Commands You Can Use During Message Play
- Using the Auto Answer Commands
- Advanced Commands
- Commands for Group Managers
- Maintaining Your Badge
- Voice and Text Email Messages
- The User Console
- Frequently Asked Questions
- Why does the Genie sometimes have trouble understanding me?
- Why is my badge chirping or beeping?
- Why does my badge sometimes beep when I’m talking to someone?
- Why does my badge display say “Searching for Server”?
- Why does my badge beep and then restart?
- None of the buttons on the badge seem to work, and the screen is frozen or blank. How do I get the badge to work again?
- How can I stop the system from logging me out when I put my badge in the charger?
- I heard a busy signal when I pressed the Call button. What happened?
- I can make calls, but I can’t receive calls or messages. What do I do?
- Some of my text messages begin with code such as
- End User Sales Agreement
- End User License Agreement
- Specifications and Regulatory Notices
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Place a Conference Call
- Initiate a Broadcast
- Forward a Call
- Transfer a Call
- Listen to and Leave Voice Messages
- Block and Accept Calls
- Locate Users and Groups
- Work with your own Groups
- Manage Groups
- Miscellaneous
- Index
Basic Calling ··· 33
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and
message notifications from the Genie (when you are attending a meet-
ing, for example). The easiest way to block calls is to press the Hold/DND
button. When you are ready to resume accepting calls, press the Hold/
DND button again.
When you put the badge in Do Not Disturb (DND) mode, some calls may
still be put through. VIP buddies or a person with VIP status can option-
ally interrupt DND mode, and an urgent call is always connected.
The Genie tells VIP buddies and callers who have VIP Status that you
are not accepting calls right now, and asks them “Do you want me to
break through?” If they confirm, the Genie calls your badge. (VIP Status
is a permission granted by the system administrator.)
Urgent calls and broadcasts always break into DND mode—you do not
get the opportunity to reject them. The system administrator must grant
a user permission to make urgent calls and broadcasts.
To block calls using voice commands, see Blocking and Accepting Calls
on page 42.
Sending a Voice Message
You can send voice messages to individual users, or you can send mes-
sages to all members of a group simultaneously. You can also specify
that the message is urgent. Each message can be up to a minute in
length.
Urgent messages are treated differently from non-urgent messages in
the following ways:
• Urgent messages will be played back before standard messages,
regardless of the order in which messages are received.
• If you have VIP status, recipients will be notified of your messages
immediately, even if they have put their badges in Do Not Disturb
mode or issued a command to block calls from you.
Note: Do not confuse an urgent voice message with urgent calls,
broadcasts, conferences, and invitations. An urgent message is played
back before other messages, but it does not interrupt a recipient. See
Issuing Urgent Commands on page 47.