User's Manual
Table Of Contents
- Vocera User Guide
- What’s New
- Important Safety Instructions
- Table of Contents
- Welcome to Vocera
- Getting Started
- Features of Your Badge
- Basic Calling
- Logging In and Out
- Recording Names and Greetings
- Calling Other Users
- Calling a Member of a Group
- Broadcasting to a Group
- Training the Genie
- Answering a Call
- Ending a Call
- Using Buttons to Answer “Yes” or “No”
- Call Waiting
- Putting a Caller on Hold and Releasing the Hold
- Using Do Not Disturb
- Sending a Voice Message
- Playing, Saving, and Erasing Voice Messages
- Commands You Can Use During Message Play
- Using the Auto Answer Commands
- Advanced Commands
- Commands for Group Managers
- Maintaining Your Badge
- Voice and Text Email Messages
- The User Console
- Frequently Asked Questions
- Why does the Genie sometimes have trouble understanding me?
- Why is my badge chirping or beeping?
- Why does my badge sometimes beep when I’m talking to someone?
- Why does my badge display say “Searching for Server”?
- Why does my badge beep and then restart?
- None of the buttons on the badge seem to work, and the screen is frozen or blank. How do I get the badge to work again?
- How can I stop the system from logging me out when I put my badge in the charger?
- I heard a busy signal when I pressed the Call button. What happened?
- I can make calls, but I can’t receive calls or messages. What do I do?
- Some of my text messages begin with code such as
- End User Sales Agreement
- End User License Agreement
- Specifications and Regulatory Notices
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Place a Conference Call
- Initiate a Broadcast
- Forward a Call
- Transfer a Call
- Listen to and Leave Voice Messages
- Block and Accept Calls
- Locate Users and Groups
- Work with your own Groups
- Manage Groups
- Miscellaneous
- Index
Frequently Asked Questions ··· 71
• If the indicator light is blinking green rapidly, you have unread text
messages or unplayed voice messages. Icons on the badge display
will show whether the messages are voice or text, or both.
The system administrator can disable or enable any of these alert tones,
and can choose a setting to turn off alerts when you put the badge in
Do Not Disturb mode.
Why does my badge sometimes beep when I’m talking to
someone?
You may be hearing the Call Waiting tone. Check the name that is flash-
ing on the display. If it is not the name of the person to whom you are
speaking, it means that someone else is trying to call you. The display is
flashing the name of that caller.
• To take the call, press the Call button. Your first call is put on hold,
and the second call is connected. To end the second call and return
to the original call, press the Call button again.
• To refuse the call, press the Hold/DND (Do Not Disturb) button. The
caller will be prompted to leave a message or will be forwarded to
someone else, depending on how your forwarding options are set.
If there is not another call waiting, see Why is my badge chirping or
beeping? on page 70 to determine why your badge is beeping.
Why does my badge display say “Searching for Server”?
First, ask other badge users if they are having the same problem. If they
are, it means the Vocera server needs to be reset. Contact the system
administrator.
If other people are able to use their badges, try taking the battery out,
and then putting it back in the badge. If the badge still cannot find the
server, contact your system administrator for help.
Unplayed Voice Message
Unplayed Text Message