User's Manual
Table Of Contents
- Vocera User Guide
- What’s New
- Important Safety Instructions
- Table of Contents
- Welcome to Vocera
- Getting Started
- Features of Your Badge
- Basic Calling
- Logging In and Out
- Recording Names and Greetings
- Calling Other Users
- Calling a Member of a Group
- Broadcasting to a Group
- Training the Genie
- Answering a Call
- Ending a Call
- Using Buttons to Answer “Yes” or “No”
- Call Waiting
- Putting a Caller on Hold and Releasing the Hold
- Using Do Not Disturb
- Sending a Voice Message
- Playing, Saving, and Erasing Voice Messages
- Commands You Can Use During Message Play
- Using the Auto Answer Commands
- Advanced Commands
- Commands for Group Managers
- Maintaining Your Badge
- Voice and Text Email Messages
- The User Console
- Frequently Asked Questions
- Why does the Genie sometimes have trouble understanding me?
- Why is my badge chirping or beeping?
- Why does my badge sometimes beep when I’m talking to someone?
- Why does my badge display say “Searching for Server”?
- Why does my badge beep and then restart?
- None of the buttons on the badge seem to work, and the screen is frozen or blank. How do I get the badge to work again?
- How can I stop the system from logging me out when I put my badge in the charger?
- I heard a busy signal when I pressed the Call button. What happened?
- I can make calls, but I can’t receive calls or messages. What do I do?
- Some of my text messages begin with code such as
- End User Sales Agreement
- End User License Agreement
- Specifications and Regulatory Notices
- Command Reference
- Summon and Dismiss the Genie
- Log In and Log Out
- Record Your Name, Greeting, and Voiceprint
- Call a User or Group Member
- Dial a Telephone Number
- Place a Conference Call
- Initiate a Broadcast
- Forward a Call
- Transfer a Call
- Listen to and Leave Voice Messages
- Block and Accept Calls
- Locate Users and Groups
- Work with your own Groups
- Manage Groups
- Miscellaneous
- Index
Command Reference ··· 85
Place a Conference Call
Action Recommended Commands (examples in italics)
Initiate a conference
call
Conference James Madison and Mary Lamb.
Add another party
to a call
(unsupervised
method)
1. Press the Hold/DND button to put your call on
hold.
2. Press the Call button to summon the Genie and
say: Invite Robin Hood.
Add another party
to a call (supervised
method)
1. Press the Hold/DND button to put your call on
hold.
2. Press the Call button to summon the Genie and
say: Call Robin Hood. Your badge connects to the
new party.
3. After speaking with the new party, press the Hold/
DND button. When the Genie asks if you want to
conference the parties, do either or the following:
• Answer “Yes” to create a conference call
between you and the other two parties.
• Answer “No” to place the new party on hold
while you speak with the original caller.
Switch between an
active call and a call
on hold
Press the Hold/DND button.
End a conversation
and return to the
other party
Press the Call button while talking to the person you
want to disconnect.
Initiate an urgent
conference call
Urgently conference John Smith and Mary Jones. *
Urgently add
another party to an
ongoing call
Press the Hold/DND button to put your call on hold.
Press the Call button to summon the Genie and say
either of the following:
• Urgently invite Robin Hood. *
• Urgently call Robin Hood. *