User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
BADGE FEATURES
23 VOCERA BADGE USERGUIDE
Indicator Lights
The indicator light on the top of the badge provides message alerts, out-of-network alerts,
and low battery warnings. The color and blink rate of the indicator light give you the following
information:
Color Blink Rate Meaning
Slow Normal operation. No new voice or text messagesGreen
Fast Normal operation and you have unplayed voice messages or
unread text messages
Slow Your badge is out of range or is not communicating with the
Vocera server. If the badge is out of range, you will see the
message “Searching for Access Points” on the badge display.
If the badge is within range but is not connecting to the server,
you will see the message “Searching for Server.”
Red
Fast The battery needs to be recharged.
Note:
The Hold/DND button has a yellow indicator light that blinks to remind you that a call is on hold or
that you have put the badge in Do Not Disturb mode.
Common Badge Features
This section describes features that are common to all types of Vocera badges.
Call Button
Press the Call button to begin and end all voice communications, such as making calls, sending
and listening to messages, and recording your name and greeting. The Call button also has these
other uses:
• If the badge power is off, you can press the Call button to turn it on.
• If the Genie asks you a question that requires a yes or no response, you can press the Call
button to answer "yes."
• If you are on a call and you hear a Call Waiting tone, press the Call button to put the current
call on hold and connect to the new call. To disconnect from the second call and return to the
call on hold, press the Call button again.
Hold/DND Button
The Hold/DND button places calls on hold, puts the badge in Do Not Disturb (DND) mode, and
turns the badge power off:
• To hold a call, press the Hold/DND button while the call is in progress. To release the hold,
press the button again.
While a call is on hold, you can press the Call button to summon the Genie. When the
Genie answers, you can call another user, check for new messages, or issue any other
command. Once the command has been carried out and the operation is finished, the Genie
automatically reconnects you with the person on hold.
• To put the badge in Do Not Disturb mode, press the Hold/DND button when no call is in
progress. Callers are told that you are unavailable, and they are invited to leave a message, or
else their call is forwarded to another destination if forwarding is active for your badge.
• The Hold/DND button can turn the badge off. Press and hold the Hold/DND button for at least
seven seconds to turn off the badge power.
A small yellow indicator light on the Hold/DND button blinks when the badge is in Hold or Do Not
Disturb mode.