User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
BADGE FEATURES
26 VOCERA BADGE USERGUIDE
The status message area may show one of the following alerts:
Status Message Meaning
Name—not blinking The name of the person who is logged in to the Vocera system using
this badge.
Name—blinking If someone is trying to call you, this shows you the name of the person
who is calling. If you are already on a call, this shows the name of the
person with whom you are currently speaking. If you are already on a
call and you hear the Call Waiting tone, this displays the name of the
person who is trying to call you.
If you are in a conference, this shows its name. If you are receiving a
broadcast, this shows the name of the person making the broadcast.
If you received a message, this shows the name of the person who
sent the message for 15 seconds.
Vocera Your badge is communicating with the Genie.
Logged out No one is logged in with this badge.
Searching for Access Points or Off
Network
The badge is out of network range or is not able to connect with the
network. If you are sure you are within range of your network, contact
your system administrator.
Searching for Server The badge is within network range, but it is not communicating with the
Vocera Server. See Why does my device display say "Searching for
Server"? on page 93.
Authenticating The badge's credentials are being authenticated for network security.
Requesting IP Address The badge is requesting an IP address from the DHCP server.
Messages Menu
Your badge can display text messages that were sent from email accounts, the Vocera User
Console, or an application that integrates with the Vocera system, such as a nurse call system.
When you select Messages, the display shows one subject line for each text message. On
B3000n and B3000 badges, the subject line for only one message is shown at a time. A closed
envelope symbol next to a subject means you have not yet read that message; an open envelope
means you have already read that message. An [S] means you have already read and saved that
message. See Reading Text Messages on page 45 for more information.
Settings Menu
The Settings menu (available on B3000n and B3000 badges) displays the following submenus
for personal settings: Volume, Font, Privacy, Group Mode, Return Home, and Flip Screen. The
Vocera Server preserves these settings whenever you log into a different B3000n or B3000
badge.
Return Home Command
The Return Home command (available on B3000n and B3000 badges) returns to the main
screen.
Info Menu
The Info menu gives you information about the badge you are using and how it is connected to
the network.
Most of this information is intended to be used by your system administrator for diagnostic
purposes.
The Info menu provides the following information:
• Battery. The battery strength is given in volts (V). The badge operates correctly when the
battery level is 3.5 V or greater.