User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
iv VOCERA BADGE USERGUIDE
Commands........................................................................................................................ 35
Basic Calling.........................................................................................................................37
Getting Help...............................................................................................................................37
Listening to Messages............................................................................................................... 37
Commands You Can Use During Message Play................................................................... 39
Logging In and Out....................................................................................................................39
Placing and Receiving Calls.......................................................................................................39
Calling Other Users............................................................................................................... 40
Using Speak or Spell............................................................................................................ 40
Calling with Department Names............................................................................................41
Calling a Group Member.......................................................................................................41
Training the Genie.................................................................................................................41
Answering a Call................................................................................................................... 43
Ending a Call.........................................................................................................................43
Using Buttons to Answer "Yes" or "No"................................................................................44
Call Waiting........................................................................................................................... 44
Putting a Caller on Hold and Releasing the Hold.................................................................. 44
Using Do Not Disturb............................................................................................................45
Reading Text Messages.............................................................................................................45
Recording Names and Greetings...............................................................................................46
Sending Voice and Email Messages.......................................................................................... 46
Sending a Voice Message.....................................................................................................46
Sending an Email Message...................................................................................................47
Using the Welcome Tutorial on the Badge................................................................................ 47
Using Voice Commands to Set Device Properties..................................................................... 47
Using the Auto Answer Commands...................................................................................... 47
Using the Announce through Speaker Commands............................................................... 48
Advanced Commands....................................................................................................... 49
Blocking and Accepting Calls.................................................................................................... 49
Broadcasting to a Group........................................................................................................... 49
Summoning Help in an Emergency.......................................................................................50
Calling Telephone Numbers....................................................................................................... 50
Calling an Address Book Entry or Buddy...................................................................................51
Forwarding Your Calls................................................................................................................52
Getting Other Information...........................................................................................................52
Issuing Urgent Commands........................................................................................................ 53
Dialing a Phone Number to Urgently Broadcast to a Group..................................................53
Joining or Leaving a Group....................................................................................................... 54
Locating a Vocera User or Group Member................................................................................54
Navigating IVR Phone Trees with a Badge................................................................................ 55
Possible Touch-Tone Responses..........................................................................................55
Placing a Three-Way Conference Call........................................................................................56
Unsupervised Conferencing...................................................................................................56
Supervised Conferencing...................................................................................................... 56
Redialing Phone Numbers......................................................................................................... 57