User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
BASIC CALLING
43 VOCERA BADGE USERGUIDE
3. Continue through the list by saying each command to train the Genie or skipping it with the
Call button.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has learned.
To train the Genie to learn commands again:
If you use Learn Commands again at a later time, the Genie can automatically skip commands it
has already learned. The Genie also lets you manually skip through the command list so you can
re-record specific commands. For example, if the Genie didn't learn certain commands properly
during a previous training session, you can rerecord just those specific commands.
1. Press the Call button, wait for the Genie to answer, and then say "Learn commands."
2. When the Genie asks if you want to skip over the commands it has already learned, do either
of the following:
• Say "Yes" to have the Genie automatically skip commands you have recorded.
The Genie prompts you to record only commands it has not already learned.
• Say "No" so you can manually skip commands or record all of them again.
The Genie prompts you to record each command, starting at the beginning of the list.
3. Use the Call button to skip through the list, recording or re-recording commands.
If you skip a command you have already recorded, it is not erased.
4. Quit at any time by pressing the Hold/DND button.
The Genie tells you it is quitting and remembers the commands it has learned.
Answering a Call
When someone calls your Vocera device, you will hear a tone. If you have a badge, the Genie
may ask if you want to talk to the caller. The ring tones for a badge and a phone are different.
When you reject a call, the caller will be prompted to leave a message or forwarded to a
destination you have chosen. See Forwarding Your Calls on page 52.
If Auto Answer for Incoming Calls is enabled for your Vocera device, all of your calls will
be connected immediately, without any action on your part. See Using the Auto Answer
Commands on page 47.
Note:
Calls will not be put through if you told the Genie to block calls or you put your badge or phone in
Do Not Disturb mode. (See Using Do Not Disturb on page 45 and Blocking and Accepting
Calls on page 49 .)
To accept a call on a badge:
Do either of the following:
• Answer Yes.
• Press the Call button.
To reject a call on a badge:
Do either of the following:
• Answer No.
• Press the Hold/DND button.
Ending a Call
Either party can end a call. If the other party ends the call, you will be disconnected automatically.