User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
v VOCERA BADGE USERGUIDE
Sending and Receiving Numeric Pages..................................................................................... 58
Using Instant Conferences......................................................................................................... 59
Joining and Leaving a Conference........................................................................................59
Using the Vocera Badge or Phone in a Conference..............................................................59
Summary of Conference Commands.................................................................................... 60
Optional Commands.......................................................................................................... 61
Providing Status of Environmental Services Staff....................................................................... 61
Special Features........................................................................................................... 63
Communicating with Multiple Sites.............................................................................. 65
About Sites................................................................................................................................ 65
Types of Sites............................................................................................................................65
Using Sites in Voice Commands................................................................................................65
Logging In at a Site you are Visiting..................................................................................... 66
Placing a Three-Way Conference Call Between Different Sites..............................................66
Commands for Group Managers................................................................................... 69
Group Manager Capabilities.......................................................................................................69
Adding and Removing Group Members.....................................................................................69
Recording Names and Greetings for a Group............................................................................70
Sending Text Messages to Vocera Devices...............................................................71
Sending a Text Message from an Email Program...................................................................... 71
Sending a Text Message from the User Console.......................................................................72
Using Vocera Access Anywhere.................................................................................... 73
Types of Access to the Genie................................................................................................... 73
Software and Configuration Requirements.................................................................................73
Starting a Genie Session from a Phone.....................................................................................74
Starting a Genie Session at Another Site...................................................................................75
Vocera Access Anywhere Special Keys..................................................................................... 75
Announcements for Calls from a Phone.................................................................................... 76
Commands Not Supported from a Phone................................................................................. 76
Other Functionality Not Supported on a Phone.....................................................................76
Training the Genie from a Phone...............................................................................................77
The User Console............................................................................................................... 79
User Console Features.............................................................................................................. 79
Maintaining Your Badge................................................................................................... 81
When to Charge the Battery......................................................................................................81
Preparing the Charger................................................................................................................81
Preparing the B3000n and B3000 Chargers.........................................................................82
Preparing the B2000 Charger............................................................................................... 82
Charging the Battery..................................................................................................................83
Charging B3000n and B3000 Batteries................................................................................ 83
Charging the B2000 Battery................................................................................................. 84
Cleaning the Badge and Accessories........................................................................................ 85
Acceptable Cleaning Agents................................................................................................. 85
Acceptable Commercial Cleaning Products.......................................................................... 86