User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
ADVANCED COMMANDS
55 VOCERA BADGE USERGUIDE
Action Recommended Voice Commands Alternative Forms
Locate another user or group
member*
Where is John Smith?
Locate John Smith?
Locate nearest member of Tech
Support?
Locate closest member of Tech
Support?
Find out your current location* Where am I?
Find out the current location of
another user*
Where is John Smith?
Find a group member near a
certain location*
Locate a member of Tech Support near
The Cafeteria.
Navigating IVR Phone Trees with a Badge
An IVR (Interactive Voice Response) tree is an automated system that gathers information and
routes incoming telephone calls without human interaction. These systems typically require you to
use a combination of voice and keypad touch-tones to answer questions about the reason you
are calling.
For example, many airlines require you to use an IVR tree if you call them for flight arrival and
departure information. Such a tree may tell you to "Press 1 for arrivals or 2 for departures", then
tell you to enter a flight number using the telephone keypad.
You can use the badge to navigate an IVR tree and enter touch-tone responses, even though it
doesn't have a keypad. Any time you are using the badge in a call, clicking the Hold/DND button
twice in rapid succession (double-clicking) places the badge in a special “touch-tone” mode,
where you can speak the digits.
Note: The Vocera smartphone has a keypad that you can use to enter IVR responses.
You may say up to ten digits, letters, or special characters, as described in Possible Touch-
Tone Responses on page 55. Say all responses one-at-a-time. For example, say “One Zero
Zero”, not “One Hundred”.
To use a badge to interact with an IVR tree:
1. When the IVR system prompts you to enter a number, double-click the Hold/DND button.
The badge beeps to indicate that it is ready for you to respond.
2. Speak the number at a steady pace, one digit at a time.
The Vocera Genie responds by asking you to confirm the number, and then beeping to
indicate that it is ready for you to respond.
3. Say “Yes” to confirm or “No” to try again. You can also use the Call button for “Yes” or the
Hold/DND button for “No”, as in other Genie interactions.
When you confirm, the badge sends a touch tone for each spoken digit to the IVR system,
and the IVR system continues asking you questions.
4. If the IVR tree asks for a spoken response at any time, just speak to it as you would during
any badge call, without double-clicking.
The IVR system hears your response and acts accordingly.
Possible Touch-Tone Responses
IVR systems often require you to press the pound (#) or star (*) key during an interaction. In
addition, telephones in some countries have a few alphabetical keys without numbers that you
may have to use. The following table lists the digits, letters and special characters you can speak
in touch tone mode.