User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
ADVANCED COMMANDS
56 VOCERA BADGE USERGUIDE
Supported Characters How to Speak Them
The digits 0 through 9. Say “Zero”, not “Oh” or “Naught”. Speak only single digits; do not use
“Double” or “Treble”.
The letters A through D. Speak “Ay”, “Bee”, “See”, or “Dee”.
# Do either of the following:
• In the US or Canada, say “Pound” or “Sharp”.
• In the UK, Australia, or New Zealand, say “Pound”, “Sharp”, or
“Hash”.
* Say “Star”, not “Asterisk”.
Placing a Three-Way Conference Call
You can use your badge or phone to set up a three-way conference call with two other Vocera
users (three parties total, including yourself).
To begin a three-way conference call, you use the Conference voice command, and then say
the names of the other Vocera users whom you want to participate in the call. For example,
"Conference James Madison and Mary Lamb."
You can also change any two-party call into a three-way conference call by adding another party.
You can do this in either an unsupervised or supervised way. The following sections describe
each method.
Unsupervised Conferencing
You can add another party to an existing call without speaking to him or her first.
To add a third person to a call:
1. While on a two-party call, press the Hold/DND button.
2. Wait for the Genie to confirm that your current call is on hold, and then press the Call button.
3. Say Invite New Person's First and Last Names. (For example: "Invite George Washington.")
If the person you want to add answers, all parties are then connected in a three-way
conference call automatically.
Supervised Conferencing
You can speak to a new person before adding him or her to a three-way conference call or, as an
alternative, you can switch between the new person and a call in progress.
The following table summarizes your conference call options.