User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
ADVANCED COMMANDS
58 VOCERA BADGE USERGUIDE
Redialing can save you time when you have to call the same number successively. For example,
the first time you call a long distance number you must issue the command “Dial an outside
number,” then state the full telephone number that you want to call. If you want to call that same
number again, and you have not made other phone calls since then, you can simply issue the
command, “Redial number.”
Sending and Receiving Numeric Pages
If the Vocera Telephony Solution Software is installed on your system, you can use a voice
command to send a numeric page. Vocera sends the recipient's pager a call-back number that
allows that person to return a call directly to your Vocera device.
You can send a page to anyone in the Vocera system by using his or her name. For example, if
Dr. Randolph is a Vocera user, personal contact (or buddy), or person in the address book, you
can speak the command “Page Dr. Randolph” to send a numeric page.
Additional voice commands let you use a Vocera device to send a numeric page to any arbitrary
number. If you dial full 7- or 10-digit numbers to send a page in your environment, issue the
command, “Page an outside number.” When the Genie prompts you for the number of the pager,
say the area code and the phone number, even when calling a local number. If the area code
matches your local area code or a toll-free area code set up by your system administrator, the call
will be considered local.
Some environments provide a paging service that allows employees to send internal pages using
only a few digits, similar to the way they call internal extensions. Vocera lets you send pages to
these numbers directly. For example, to send a page to the internal number 3964, you speak the
command “Page number 3964.”
The Genie understands common variations of numbers. For example, “four one zero zero,” “four
one oh oh,” and “forty one hundred” are all recognized as acceptable variations of 4100. The
Genie does not recognize commands to dial letters (for example, 1 – 800 – VOC – ERA1).
The following table summarizes the voice commands you use to send a numeric page:
Action Recommended Voice Commands Version
Send a page to a Vocera user,
buddy, or address book entry
Page Tom Mailer.
Send a page to a Vocera group Page Tech Support. Vocera 4.1 GA or later
Send a page to an outside
number
Page an outside number.
Send a page to an internal
number
Page number 3964.
When you send someone a page, Vocera dials the pager number, pauses briefly, and then
passes the pager the telephone number of the Vocera system as well as your extension. The
pager displays the Vocera system number and the extension.
Note:
By default, the extension is your Vocera extension, a virtual extension that the Vocera
administrator assigns to you to enable the callback feature. You do not have to learn the Vocera
extension; it is for internal purposes only. If you have not been assigned a Vocera extension, your
desk extension is used instead.
The person who is paged returns the call by dialing the Vocera system number, and then entering
your extension at the system's Genie prompt. Vocera then automatically connects the return call
directly to your Vocera device, not to your extension.
Vocera requires you to have separate permissions to call toll and toll-free phone numbers. You
need one or both of these permissions to send a page to names in your buddy list. You do not
need any special permissions to page a Vocera user or a person in the system address book.