User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
61 VOCERA BADGE USERGUIDE
Optional Commands
This section describes the optional voice commands that can be used on your Vocera badge or
device when you integrate other Vocera products and functionality in your environment.
Providing Status of Environmental Services Staff
The Vocera Environmental Services (EVS) solution is fully integrated with the EPIC EVS module
and improves the response time of the environmental services staff members and work flow of
the EVS requests for your entire organization. EVS staff members are sent cleaning requests and
automated reminders; staff members respond with voice commands that update the request
status in the Epic EVS module to ensure that cleaning requests are sent to the right staff member
who is available to respond to the immediate need.
For more information on Vocera Environmental Services, see the EVS Integration Deployment
Guide.
When Environmental Services integration is enabled for your Vocera system, the following
additional voice commands are supported on Vocera devices.
Action Recommended Voice Commands
Begin a break Start break
Stop a break End break
Stop a shift End shift