User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
65 VOCERA BADGE USERGUIDE
Communicating with Multiple Sites
In Vocera, a site is a specific physical location where users can communicate with each other.
If your organization has multiple sites connected to the same Vocera server, you can use your
Vocera devices to communicate with users at any site in your organization.
Note: This chapter is relevant only if your installation supports multiple sites. See your Vocera
administrator to find out if your installation supports multiple sites.
About Sites
If your installation supports multiple sites, you can communicate with other users, groups, and
address book entries at your local site as well as at any other site. When you roam from site to
site, the Vocera server knows which site you are visiting and can direct calls to your device there.
Groups, locations, and address book entries at different sites can have the same name. For
example, each site can have its own “Code Blue” group, its own “Cafeteria” location, and its own
“The Local Pharmacy” address book entry.
Each site in your organization has a unique name. For example, you may have site names such as
New York, Philadelphia, and Washington, or even site names such as Third Street or North Wing.
Types of Sites
Vocera distinguishes among different sites based on where you typically work and where you are
visiting:
• Your home site is the physical site where you typically work.
Other users, groups, and address book entries also have a home site.
• Your current site is the physical site you are currently visiting.
Because you and other users can roam among sites, you also have a current site. In most
situations, your current site and home site are identical. Your current site changes only when
you are on the network at another physical site.
In some situations, your organization may have a “global” site that does not represent any
physical location. Your administrator can assign users, groups, and address book entries to the
global site if they are not associated with a specific physical site.
Using Sites in Voice Commands
If your deployment has multiple sites, your usual procedures allow you to place your most
common calls. That is, to call a user who is at your current site, or to call a user whose home site
is the same as your current site, simply use normal voice commands—Vocera will find the person
for you.
For example, if you want to call Tech Support at your current site, simply say “Call Tech Support.”
If you are visiting Chicago, and you want to call Remington Peters, whose home site is Chicago,
just say “Call Remington Peters.” Vocera will find Remington even if he is visiting another site.