User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
COMMUNICATING WITH MULTIPLE SITES
66 VOCERA BADGE USERGUIDE
You can also use normal voice commands to call a user, group, or address book entry at the
global site, if your installation has one. However, if the party you're calling happens to have the
same name as a user, group, or address book entry at your local site, Vocera automatically
calls the local party. In this situation, you need to connect to the proper site before you issue the
command.
To call users, groups, or address book entries at any arbitrary site, you must first explicitly
connect to the proper site, and then issue the normal voice command. Explicitly connecting
to a site always works, no matter where you or the party you are calling happen to be located,
assuming you have permission to call users at remote sites.
Here are some examples of using sites in the “Call” voice command:
Action Recommended Commands
Calling a user at your current site Call April Buckley.
Calling a user whose home site is the same
as your current site
Call April Buckley.
Calling a user at a remote site or any arbitrary
site*
1. Connect to Santa Cruz.
2. Wait for the next Genie prompt, then say:
Call April Buckley.
You can use any voice command after you connect to a site. The connection exists for the
current call only. When you end the call, the connection is closed.
Logging In at a Site you are Visiting
If you don't log out when you leave a site, and you bring your logged-in device to a new site, you
won't need to log in again. Vocera identifies you as soon as you connect to the local network.
If you log out or get a new device at a site you are visiting, you need to log in when you are on the
local network. In this situation, you must connect to your home site and then log in as you usually
do.
Action Recommended Commands (Italics indicate an example)
Logging in at a site you are visiting 1. Press the Call button, then wait to hear the log-in
prompt.
2. Connect to your home site as follows:
Connect to Santa Cruz.
3. Wait for the next log-in prompt, then say or spell your
name as usual:
April Buckley.
When you log in at your home site, you don't need to connect to it. You only need to connect
when logging in at a remote site.
Placing a Three-Way Conference Call Between Different Sites
You can use your device to set up a three-way conference call with two other Vocera users at
different remote sites. The conference commands that you use are the same that you would
use for a normal three-way conference call in which all three users are located at the same site.
However, to invite a user at a remote site to a conference, you must connect to the site first.