User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
COMMANDS FOR GROUP MANAGERS
70 VOCERA BADGE USERGUIDE
Description Recommended Voice Commands
Add another user to a group Add May Hu to Technical Support.
Add yourself to a group Add me to Technical Support.
Remove a user from a group Remove May Hu from Technical Support.
Remove yourself from a group Remove me from Technical Support.
Recording Names and Greetings for a Group
The Genie speaks the name of a group or one of its alternate names in the following situations:
• To prompt users who call, send messages, or broadcast to a group.
• To confirm calls, messages, or broadcasts to a group.
To ensure more natural sounding speech, you should record names for the Genie to use. If you
do not record names, the Genie attempts to pronounce them by converting the spelling of the
group names to spoken words.
To record group names, press the Call button, wait for the Genie to answer, and say “Record
names for group name.” The Genie walks you through the steps for recording the group name
and its alternates.
Similarly, the Genie speaks a greeting when someone calls the group and no members can
accept the call. This greeting can let callers know that they have reached the proper group or give
them further information. If a greeting is available, the Genie plays it before automatically asking
callers if they want to leave a message. Vocera sends messages left for a group to every member
in the group.
For example, a retail store could record a greeting that says, “Thank you for calling Hardware
Supplies. Our team members are busy assisting customers right now, but if you leave a message,
one of us will call you back as soon as possible.”
Greetings can help all callers, but they are especially useful when people who are not Vocera
users call into the system with a telephone. These callers may not be familiar with Vocera, and a
greeting helps to “break the ice”.
Action Recommended Commands (Italics
indicate an example)
Alternative Forms
Record name prompts for a
group
Record names for Technical Support. Record name prompts for
Technical Support.
Record a greeting for a group Record greeting for Technical Support.