User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
73 VOCERA BADGE USERGUIDE
Using Vocera Access Anywhere
Version: Vocera 4.1 GA or later
If the Vocera SIP Telephony Gateway is installed with your system, you can use a standard phone
to call the Vocera hunt number to direct the call to any Vocera user, group, or Address Book
entry. This chapter describes how to access the Genie from a standard phone and use many of
the same voice commands available from a Vocera badge or a smartphone.
Types of Access to the Genie
When you use a phone to call the Vocera hunt number for a site, there are two types of access:
Access Type Call this Hunt Group Number Description
Guest Access Guest Access number Callers can interact with the Genie to place a
call. They are not identified to the called person
and cannot issue voice commands. This type of
access requires no additional configuration or user
licenses, and it is the same type of access that
existed prior to Vocera4.1.
Direct Access Direct Access number (SIP or
ISDN PRI only)
or
Guest Access number. Once
connected, press the star (*)
key to switch to direct access
mode.
Once callers are authenticated, either by Caller
ID or by name and password, they have full
permission to access the Genie to issue Vocera
commands. This type of access requires
additional configuration and a Vocera Access
Anywhere user license.
Software and Configuration Requirements
To access the Genie from a phone, your Vocera system must meet these software and
configuration requirements:
• The Vocera Telephony Solution Software must be installed on your system.
• The Vocera system must have a license key that allows users to access the Genie from a
phone.
• To use Caller ID to authenticate users, users must be members of groups that have been
granted the following permission:
• Access Vocera Anywhere Using Caller ID
Note: Caller ID is supported only when your Vocera system has a digital or IP connection to
the PBX, you have selected an ISDN or SIP signaling protocol, and Calling and Called Party
Information is enabled on the PBX.
• User profiles must be enabled for Vocera Access Anywhere and must be properly configured
with phone numbers or a phone password to allow authentication.