User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
USING VOCERA ACCESS ANYWHERE
75 VOCERA BADGE USERGUIDE
Starting a Genie Session at Another Site
If your Vocera system is a multi-site deployment, you can access the Genie from a phone by
calling the Guest Access number of any site. If you are prompted to say your first and last name,
use the "Connect to" command to connect to your home site to authenticate yourself. Once the
Genie session is established, you can use the "Connect to" command to connect to other sites
and make calls, if you have permission. For more information about calling sites, see Using Sites
in Voice Commands on page 65.
To access the Genie by calling the Guest Access number at another site:
1. Using any phone, call the Guest Access number at another site.
The Genie says, "Good morning. Say the full name of the person or group you want to reach
or enter an extension."
2. Press the star (*) key. This causes the Genie to switch to direct access mode.
3. If the Genie prompts you to say or spell your first and last name, connect to your home site by
saying this command:
Connect to Site.
Note: Replace Site with the actual name of your home site.
The Genie prompts you to say or spell your first and last name.
4. Say or spell your first and last name.
The Genie prompts you to enter your phone password followed by the pound sign (#).
5. Enter your phone password followed by the pound sign (#).
You must enter the password using the keypad; you cannot say it. The phone password must
be between five and 15 characters, and it may contain letters or numbers. If your password
contains letters, type the corresponding numeric keys on your phone's keypad. Do not enter
your regular Vocera password that you use to log into the User Console.
6. After you enter your phone password, you are prompted by the Genie. Say any of the
supported commands.
Note: When you access the Genie from a phone, Vocera is not aware of your location. If you
want to call people at other sites, you must first connect to that site.
Vocera Access Anywhere Special Keys
If the Genie requires a yes or no response, you can press 1 for "Yes" or 2 for "No."
You can also press 2 to cancel a command. For example, if you are calling someone and you
change your mind, press 2 to cancel the action.
Important: Because Vocera uses the 1 and 2 keys for its functionality, it does not fully
support calling Interactive Voice Response (IVR) phone numbers while you are accessing
the Genie from a phone.