User's Manual
Table Of Contents
- Vocera Badge User Guide
- Contents
- Welcome to Vocera
- Badge Features
- Commands
- Basic Calling
- Advanced Commands
- Blocking and Accepting Calls
- Broadcasting to a Group
- Calling Telephone Numbers
- Calling an Address Book Entry or Buddy
- Forwarding Your Calls
- Getting Other Information
- Issuing Urgent Commands
- Joining or Leaving a Group
- Locating a Vocera User or Group Member
- Navigating IVR Phone Trees with a Badge
- Placing a Three-Way Conference Call
- Redialing Phone Numbers
- Sending and Receiving Numeric Pages
- Using Instant Conferences
- Optional Commands
- Special Features
- Communicating with Multiple Sites
- Commands for Group Managers
- Sending Text Messages to Vocera Devices
- Using Vocera Access Anywhere
- The User Console
- Maintaining Your Badge
- Notification Prompts
- Reference
- Frequently Asked Questions
- Why does the Genie have trouble understanding me?
- Why is my device chirping or beeping?
- Why does my device beep when I'm talking to someone?
- Why does my device display say "Searching for Server"?
- Why does the Genie ask me to wait when I press Call?
- Why can't I receive calls or messages?
- Why do some text messages begin with strange characters?
- Why does my badge beep and then restart?
- What can I do if badge buttons are not working?
- How can I stop getting logged out when I charge my badge?
- Agreements, Specifications, and Notices
- Important Safety Instructions
- Command Reference
- Block and Accept Calls
- Broadcast to a Group
- Call a User or Group Member
- Dial a Telephone Number
- Environmental Services
- Forward a Call
- Getting Help
- Locate Users and Groups
- Log In and Log Out
- Manage Groups
- Miscellaneous
- Place a Three-Way Conference Call
- Play Messages
- Record Your Name and Greeting
- Send and Receive Numeric Pages
- Send Messages
- Summon and Dismiss the Genie
- Transfer a Call
- Use Instant Conferences
- Work With Your Groups
- Work with Sites
- Frequently Asked Questions
91 VOCERA BADGE USERGUIDE
Frequently Asked Questions
Questions about using your Vocera device? This section answers some common inquiries.
Why does the Genie have trouble understanding me?
If the Genie does not understand you, it may be due to one of the following reasons:
• Is the device close enough to your mouth? For optimal voice recognition, a Vocera badge
should be approximately 6 inches (15 cm) from your chin.
• Did you wait for the Genie to answer before giving a command?
If you press the Call button and begin speaking immediately, your command may not be
recognized. You must wait for the Genie to greet you before you give a command. (The Genie
will say "Vocera" or will play a tone, or both, depending on your device settings.)
• Did you say a valid command? If so, was the command in the proper format?
The Genie recognizes specific commands, and these must be in the format verb-noun. If you
get into the habit of saying the command first, and then giving the details, you will find it very
easy to communicate through your Vocera device. Here are a few examples:
"Call Jim Olsen."
"Record a greeting."
"Block all calls"
"Play old messages."
• Is the problem that the Genie doesn't understand "yes" or "no"?
Sometimes, when the Genie gives a prompt that requires a "yes" or "no" answer (for example,
"Should I save that message?"), the Genie will not "hear" you if you answer too quickly. Try
waiting a moment before answering.
You can also press the Call button to answer "yes," or press the Hold / DND button to answer
"no."
• Does the Genie have trouble recognizing a name?
The Genie will not recognize a name if the person has not been added to the system as a
user. Have you ever seen this person use a Vocera device?
If you are sure you are saying the name of a valid user, make sure you say both the first and
last names.
If you think the Genie doesn't recognize a name because of the way you pronounce it, you
can train the Genie to understand you. See Training the Genie on page 41 for instructions.
When you train the Genie, you are prompted to spell the person's name. If the Genie does not
recognize the name after you spell it, it may mean that the individual has not been added to
the Vocera system. Contact the system administrator for help.