User's Manual

Sending and Receiving Messages
Basic Calling ··· 59
When you put the badge or phone in DND mode, some calls may still be put
through. VIP buddies or a person with VIP status can optionally interrupt DND
mode, and an urgent call is always connected.
The Genie tells VIP buddies and callers who have VIP Status that you are not
accepting calls right now, and asks them "Do you want me to break through?"
If they confirm, the Genie calls your Vocera device. (VIP Status is a permission
granted by the system administrator.)
Urgent calls and urgent broadcasts always break into DND mode — you do not
get the opportunity to reject them. The system administrator must grant a user
permission to make urgent calls and broadcasts.
To block calls using voice commands, see Blocking and Accepting Calls on
page 87.
Sending and Receiving Messages
The following topics describe how to send messages from your badge or
phone:
• Sending a Voice Message on page 60
• Sending a Voice Email on page 61
The following topics describe how to receive messages on your badge or
phone:
• Listening to Messages on page 62
• Reading Messages on page 65
Note: You cannot use a Vocera badge to send text messages, but you can
send text messages from a T1000 phone. However, both Vocera badges and
T1000 phones can receive text messages sent from a T1000 phone, the Vocera
User Console, or any email program. See Sending Text Messages to Vocera
Devices on page 103.
The voice and text messages that you receive are stored on the Vocera server.
When you play your messages, you can issue voice commands to save or erase
each message or to skip to the next or previous message to be played. Similarly,
when you read your messages, you can use menu commands to save, erase,
and navigate.
Vocera automatically erases all messages that you do not save—even if you
have not read or played them—after storing them for a certain number of days.
The Vocera administrator sets the amount of time that you can store messages
without saving them.