User's Manual

Possible Touch-Tone Responses
90 ··· Vocera User Guide
You can use the badge to navigate an IVR tree and enter touch-tone responses,
even though it doesn't have a keypad. Any time you are using the badge in a
call, clicking the Hold/DND button twice in rapid succession (double-clicking)
places the badge in a special “touch-tone” mode, where you can speak the
digits.
Note: The T1000 phone has a keypad that you can use to enter IVR responses.
To use a badge to interact with an IVR tree:
1. When the IVR system prompts you to enter a number, double-click the
Hold/DND button.
The badge beeps to indicate that it is ready for you to respond.
2. Speak the number at a steady pace, one digit at a time.
The Vocera Genie responds by asking you to confirm the number, and then
beeping to indicate that it is ready for you to respond.
3. Say “Yes” to confirm or “No” to try again. You can also use the Call button
for “Yes” or the Hold/DND button for “No”, as in other Genie interactions.
When you confirm, the badge sends a touch tone for each spoken digit to
the IVR system, and the IVR system continues asking you questions.
4. If the IVR tree asks for a spoken response at any time, just speak to it as you
would during any badge call, without double-clicking.
The IVR system hears your response and acts accordingly.
You may say up to ten digits, letters, or special characters, as described
in Possible Touch-Tone Responses on page 90. Say all responses
one-at-a-time. For example, say “One Zero Zero”, not “One Hundred”.
Possible Touch-Tone Responses
IVR systems often require you to press the pound (#) or star (*) key during an
interaction. In addition, telephones in some countries have a few alphabetical
keys without numbers that you may have to use. The following table lists the
digits, letters and special characters you can speak in touch tone mode.
Table 37. Touch tone responses
Supported Characters How to Speak Them
The digits 0 through 9. Say “Zero”, not “Oh” or “Naught”. Speak only single
digits; do not use “Double” or “Treble”.