User's Manual

Chapter 12: Listening Kits...........................................................................225
Wired Listening Kits..................................................................................................................................225
Monitoring Audio on a Talkman Device.........................................................................................226
Monitor Audio on a Handheld Device.............................................................................................226
Samson Wireless Listening Systems (TR-605-x)......................................................................................226
Using the Samson Wireless Listening System...............................................................................227
Sony Wireless Listening Systems (UTX-B2 and URX-P2).......................................................................229
Setting up the Receiving Radio.......................................................................................................229
Setting Up the Transmitting Radio................................................................................................230
Connecting the Sony Wireless Listening Kit to a Talkman Device..............................................230
Part Numbers: Listening Kits....................................................................................................................230
Chapter 13: Troubleshooting Equipment Problems.............................233
I Can't Hear Anything Through the Headset...........................................................................................233
My Bar Code Reader Won't Scan...............................................................................................................233
My Headset Won't Stay On........................................................................................................................233
The Device Beeps Every Few Seconds.......................................................................................................234
The Device Will Not Load a Voice Application.........................................................................................234
The Device Will Not Load an Operator Template....................................................................................234
The Device Does Not Respond to Button Presses.....................................................................................234
The Device Will Not Turn On....................................................................................................................234
The Device Keeps Shutting Off..................................................................................................................235
Troubleshooting Guide for the Talkman A500/T5 Battery Charger........................................................235
About Sending Equipment Back for Repairs............................................................................................238
Packaging Items for Return to Vocollect...................................................................................................239
Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures..................239
Troubleshooting: VMT Configurations......................................................................................................240
Troubleshooting Problems Indicated by LED...........................................................................................241
About Error Messages................................................................................................................................241
Numbered Error Messages..............................................................................................................242
Spoken Error Messages...................................................................................................................249
Chapter 14: Contacting Technical Support.............................................255
General Information Needed for Most Support Requests .......................................................................255
Common Questions to Answer when Contacting Support.......................................................................256
Enabling Device Logging in VoiceConsole................................................................................................256
Appendix A: Compliance..............................................................................257
Vocollect
®
Regulatory Compliance............................................................................................................257
Declaration of Conformity: RoHS..............................................................................................................260
Vocollect
®
A500 Devices Declaration of Conformity................................................................................261
Confidential: For informational use by Vocollect Resellers and customers only
12 | Vocollect Hardware Documentation