User's Manual

The Device Beeps Every Few Seconds
1. Wait for a few minutes. The voice engine may just be communicating with the host.
2. If the beeping continues beyond a few minutes, see the administrator.
3. The administrator can check device logs in VoiceConsole to attempt to diagnose the problem.
The Device Will Not Load a Voice Application
1. Try loading the voice application again. See the VoiceConsole online help for instructions.
2. Make sure the device is properly placed in a charger.
3. Check for error messages in VoiceConsole.
4. Make sure you are in radio range of an access point.
5. Make sure the device's ChangeTaskEnabled parameter is set to 1.
6. Reboot the device.
7. Put the device in debug mode to look for a clue to the problem.
The Device Will Not Load an Operator Template
1. Make sure you are loading the operator properly.
2. Make sure the operator has created a voice template.
3. Make sure you are in radio range.
4. Reboot the device.
The Device Does Not Respond to Button Presses
1. Make sure the device has a fully charged battery.
2. Reboot the device.
3. Send the device back to Vocollect for repair.
The Device Will Not Turn On
1. Make sure the battery is properly seated on the device.
2. Make sure the device has a fully charged battery.
3. Send the device back to Vocollect for repair.
Confidential: For informational use by Vocollect Resellers and customers only
230 | Vocollect Hardware Documentation