User's Manual

• Exchange — for example, an incorrect item was shipped or the wrong size of belt was ordered.
Some Vocollect customers have service contracts with repair depots to perform repairs on Vocollect
products. Customers with these service contracts should contact their repair depot to return equipment.
Follow the RMA issuance procedures to eliminate unnecessary repair costs and to ensure timely product
receipt. If you have a question about the RMA process, please contact Customer Service.
Packaging Items for Return to Vocollect
Note: Properly packaged RMA items facilitate faster repair and return of Vocollect products.
Vocollect appreciates your assistance and adherence to these policies.
1. Pack items so that no items can come into direct contact with one another or with the sides, bottom,
or top of the shipping container.
2. Line the shipping container with at least one layer of padding, preferably anti-static bubble pack.
3. Pack each item individually in a bag or wrapping, preferably anti-static bubble bags or wrapping.
• If individual wrapping is not possible, place some packing material (such as anti-static bubble
pack) on the bottom of the shipping container, then pack items between layers of the material.
• Avoid using foam peanuts as the only packing material because they do not prevent items from
coming into contact with each other or the walls of the shipping container. Peanuts can, however,
fill empty space in the shipping container and on top of items that have been individually packed
in anti-static bubble bags.
Sending Equipment Back for Repairs: Return Material Authorization (RMA)
Procedures
1. Send an email to [e-mail] with the following information:
• Name of customer contact person
• Company name
• Company address
• Phone number
• Fax number
2. Also provide the following information about the items being returned:
• Quantity
• Description of product
• Serial number
• The version number of the software currently installed at your site
• Description of problem or reason for return
• Whether the product is covered by warranty, Extended Service Plan (ESP), or Depot Express
• A purchase order number if items are not covered by ESP or Depot Express
3. Include the RMA number on the shipping label, if shipping items to Vocollect.
4. Package the equipment according to the packaging instructions.
5. Address the shipping label to: Vocollect, Inc. 4250 Old William Penn Highway Monroeville, PA
15146-1622 RMA
Confidential: For informational use by Vocollect Resellers and customers only
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