User's Manual

SolutionError Message
"Invalid device Manager Host name or
address."
"Invalid device Manager Service name
or port."
"No task list file found. Task
unchanged."
1. Reload the task.
2. Turn the device off and then turn it back on again.
3. Reboot the device.
4. Reload VoiceClient.
"Noise sampling procedure failed."
1. Sample noise again.
2. Go to a quieter location and perform another noise sample.
3. Try using another headset and perform the noise sample.
Note: If this solves the problem, the first headset
might be damaged.
"Noise sampling procedure timed out."
1. Sample noise again.
2. Reboot the device.
"Operator load failed."
1. Go to an area of known good coverage.
2. Turn the device off and then turn it back on again.
3. Reboot the device.
4. Reload VoiceClient.
"Power-off error."
1. Power on the device.
2. Reboot the device.
Edit the task configuration file, taskname.vcf, and change the
line selftest=1 to selftest=0.
"Self test mode set, but no script file
found."
"Software error while changing task.
Task unchanged."
1. Go to an area of known good coverage.
2. Turn the device off and then turn it back on again.
3. Reload the task.
4. Reboot the device.
5. Reload VoiceClient.
"Task load failed."
1. Go to an area of known good coverage.
2. Turn the device off and then turn it back on again.
3. Reload the task.
4. Reboot the device.
5. Reload VoiceClient.
"Task not loaded. No task name
available."
1. Reload the task.
2. Turn the device off and then turn it back on again.
3. Reboot the device.
Confidential: For informational use by Vocollect Resellers and customers only
Troubleshooting Equipment Problems | 245