User Manual
Table Of Contents
- Table Of Contents
- TABLE OF CONTENTS 1
- Contact Information
- Using the Online Help System
- #
- a
- b
- c
- d
- e
- f
- g
- h
- i
- j
- k
- l
- m
- n
- o
- p
- q
- r
- s
- t
- u
- v
- w
- x
- y
- z
- Hardware
- Access Points
- Bar Code Readers
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Portable Printers
- Remote Listening Systems
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Visual Training Devices
- Wired Portable Speakers
- Learning Zone
- Solution Zone
- Other Issues
- Equipment Problems
- Other Problems
- I can't get an assignment.
- I can't get my battery on.
- I can't get my battery off.
- I can't hear anything through the headset.
- I can't log on.
- I can't unplug my headset.
- I don't know what to say next.
- My bar code reader won't scan.
- My battery keeps falling off.
- My belt doesn't fit.
- My equipment is broken.
- My headset won't stay on.
- The Talkman terminal beeps every few seconds.
- The Talkman terminal does not appear in Terminal Manager.
- The Talkman terminal does not recognize a word.
- The Talkman terminal does not hear anything I say.
- The Talkman terminal does not respond to button presses.
- The Talkman terminal heard something I did not say.
- The Talkman terminal is telling me there are errors.
- The Talkman terminal keeps shutting off.
- The Talkman terminal makes clicking noises.
- The Talkman terminal makes static noises.
- The Talkman terminal will not load a task.
- The Talkman terminal will not load an operator template.
- The Talkman Terminal will not turn on.
- Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures
- Other Issues
- Training Zone
- Working Zone
- Adding a Terminal to the Network
- Purpose
- Procedure
- Purpose
- Procedure
- Purpose
- Procedures
- Assembling a Talkman® OPEN Battery Housing
- Caring for Headsets & Microphones
- Purpose
- Procedures
- Changing Configurable Parameters
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Conditioning a Talkman® OPEN Battery
- Configurable Parameters
- Speech Recognition Parameters
- Configuring a Terminal
- Configuring Remote Listening Systems
- Purpose
- Before You Begin
- Procedures
- Configuring Visual Training Devices
- Creating Operator Voice Templates (enrollment training)
- Erasing Spoken Responses
- Purpose
- Before You Begin
- Procedure
- Troubleshooting
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Putting a Terminal to Sleep
- Purpose
- Procedure
- Removing a Talkman® T2 Terminal from a Belt
- Purpose
- Procedure
- Repeating Prompts
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Talkman® Terminals & Terminal Chargers
- Turning Off a Talkman® Terminal
- Turning On a Talkman® Terminal
- Using a Talkman® Terminal
- Purpose
- Procedures
- Using a Terminal During Each Shift
- Troubleshooting
- Using Bar Code Readers
- Waking a Terminal Up
- Purpose
- Procedures
65
Training Zone
Operator Training
Operator TrainingOperator Training
Operator Training
When training a new operator, be sure to cover all of the following topics. For more
information on training new operators, including how to print training packets from this page,
refer to the Training Setup topic found in the Talkman Management Software online
documentation.
• Orientation
• Hardware Care & Maintenance
• Getting Started
• Daily Tasks
• Troubleshooting
Orientation
This section introduces operators to the Talkman® system (what it does and how it works) and
to the Talkman terminal itself. When they complete this section, the operators should
understand the purpose of the Talkman terminal.
• Overview
• What is a Talkman terminal?
Hardware Care & Maintenance
This section describes to operators the full set of equipment they will use on a daily basis. It
introduces each item and explains the proper way to connect and disconnect them to the
terminal. When they finish this section, operators should know how to take a Talkman terminal
out of its charger, connect a charged battery, connect the terminal to a belt, connect any
peripherals used at your installation, disconnect those peripherals, charge a battery, and
properly store a terminal.
• Remove a terminal from a terminal charger
• Change the battery
• Mount the Talkman terminal onto a belt
• Connect and disconnect peripherals
• Put on and remove a headset
• Care for headsets and microphones
• Charge a battery
• Placing a Talkman terminal into a terminal charger
Getting Started
This section teaches operators the basic controls for the Talkman terminal. The section then
covers the enrollment training process. When they finish this section, operators should know
each of the button and voice controls and the uses for them, what each change in the LED
indicator means and what to do when they see one, and how to say the phonetic alphabet, if
necessary. They should also have created their voice templates.
• Voice & Button Controls
• LED Indicators
• Phonetic Alphabet