User Manual
Table Of Contents
- Table Of Contents
- TABLE OF CONTENTS 1
- Contact Information
- Using the Online Help System
- #
- a
- b
- c
- d
- e
- f
- g
- h
- i
- j
- k
- l
- m
- n
- o
- p
- q
- r
- s
- t
- u
- v
- w
- x
- y
- z
- Hardware
- Access Points
- Bar Code Readers
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Portable Printers
- Remote Listening Systems
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Overview
- Procedures
- Specifications
- Visual Training Devices
- Wired Portable Speakers
- Learning Zone
- Solution Zone
- Other Issues
- Equipment Problems
- Other Problems
- I can't get an assignment.
- I can't get my battery on.
- I can't get my battery off.
- I can't hear anything through the headset.
- I can't log on.
- I can't unplug my headset.
- I don't know what to say next.
- My bar code reader won't scan.
- My battery keeps falling off.
- My belt doesn't fit.
- My equipment is broken.
- My headset won't stay on.
- The Talkman terminal beeps every few seconds.
- The Talkman terminal does not appear in Terminal Manager.
- The Talkman terminal does not recognize a word.
- The Talkman terminal does not hear anything I say.
- The Talkman terminal does not respond to button presses.
- The Talkman terminal heard something I did not say.
- The Talkman terminal is telling me there are errors.
- The Talkman terminal keeps shutting off.
- The Talkman terminal makes clicking noises.
- The Talkman terminal makes static noises.
- The Talkman terminal will not load a task.
- The Talkman terminal will not load an operator template.
- The Talkman Terminal will not turn on.
- Sending Equipment Back for Repairs: Return Material Authorization (RMA) Procedures
- Other Issues
- Training Zone
- Working Zone
- Adding a Terminal to the Network
- Purpose
- Procedure
- Purpose
- Procedure
- Purpose
- Procedures
- Assembling a Talkman® OPEN Battery Housing
- Caring for Headsets & Microphones
- Purpose
- Procedures
- Changing Configurable Parameters
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Conditioning a Talkman® OPEN Battery
- Configurable Parameters
- Speech Recognition Parameters
- Configuring a Terminal
- Configuring Remote Listening Systems
- Purpose
- Before You Begin
- Procedures
- Configuring Visual Training Devices
- Creating Operator Voice Templates (enrollment training)
- Erasing Spoken Responses
- Purpose
- Before You Begin
- Procedure
- Troubleshooting
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Purpose
- Before You Begin
- Procedure
- Putting a Terminal to Sleep
- Purpose
- Procedure
- Removing a Talkman® T2 Terminal from a Belt
- Purpose
- Procedure
- Repeating Prompts
- Purpose
- Before You Begin
- Procedure
- Purpose
- Procedure
- Talkman® Terminals & Terminal Chargers
- Turning Off a Talkman® Terminal
- Turning On a Talkman® Terminal
- Using a Talkman® Terminal
- Purpose
- Procedures
- Using a Terminal During Each Shift
- Troubleshooting
- Using Bar Code Readers
- Waking a Terminal Up
- Purpose
- Procedures
74
Caring for Headsets & Microphones
• Purpose
• Routine Maintenance
Purpose
This document describes the proper methods of caring for headsets, microphones, windscreens, and
earpieces on a routine basis. For more information on headsets and microphones, refer to Headsets,
Microphones, Windscreens & Earpieces.
Routine Maintenance
The headsets and microphones used with the Talkman® system are delicate pieces of electronic equipment.
Proper care will ensure that they work well for a long time. Care for high noise and regular headsets in the
same manner. For more information, refer to Headsets, Microphones, Windscreens & Earpieces.
•
Vocollect highly recommends that operators do not share headsets. The primary reason for this
recommendation is sanitary in nature (i.e. the microphone is close to the mouth and can trap germs
and moisture). Also, operators tend to take better care of a headset that has been assigned
specifically to them. Set up a system for storing the headsets so that operators can easily locate
their own headset every time they report to work.
• Change windscreens every 90 days. Over time, the windscreen accumulates dirt
and moisture, making it more difficult for the Talkman terminal to understand the
operator. These conditions are even worse in a freezer, where condensation can
build up and freeze on the windscreen.
•
If the windscreen becomes dirty or wet, slip it off of the microphone, then clean it. Clean the
windscreen by running it under warm water and rubbing it gently with soapy hands. Rinse it and
let it dry thoroughly before putting it back onto the microphone.
Changing a Talkman® T2 Battery
Note: The information in this topic applies specifically to the Talkman® T2 system.
To view this information for the Talkman® OPEN system, click on the image of the
terminal.
• Purpose
• Procedures
Purpose
This document contains instructions for changing a battery.
Procedures
• Removing a Battery
• Inserting a Battery
Removing a Battery
To remove a battery from a Talkman® T2 terminal, perform the following steps:
1. If the terminal is not off, press and hold the yellow play/pause button until the
LED indicator turns solid red.